Hybrid IT Monitoring Engineer at Forward Air Services, LLC

Position: IT Monitoring Engineer

Job Description:

We are looking for a skilled and motivated IT Monitoring Engineer with APM experience to join our IT operations team. In this role, you will be responsible for implementing, maintaining, and optimizing monitoring solutions with a strong focus on application performance. You will help ensure the reliability, availability, and performance of business-critical applications and infrastructure through proactive monitoring, analytics, and alerting.

Core Responsibilities & Duties:

• Design, implement, and maintain infrastructure and application monitoring tools and dashboards.
• Deploy and manage Application Performance Monitoring (APM) solutions (Dynatrace)
• Monitor application health and performance metrics, including latency, throughput, error rates, and transaction traces
• Collaborate with development, DevOps, and operations teams to instrument applications and services for end-to-end observability
• Analyze performance data to identify trends, bottlenecks, and potential issues before they impact end users
• Define thresholds and configure alerting to ensure actionable insights with minimal false positives
• Respond to and investigate alerts, performance degradations, and outages
• Automate monitoring tasks and integrate alerts into incident management platforms (PagerDuty, ServiceNow)
• Document monitoring solutions, standards, runbooks, and troubleshooting procedures
• Assist with root cause analysis and performance tuning for mission-critical systems
• Define and lead incident management processes related to diagnosis, triage, problem solving and root cause analysis, with follow up reporting through resolution
• Other duties as assigned

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience
• 3+ years of experience in IT infrastructure or operations with a focus on monitoring and performance
• 2+ years of hands-on experience with APM tools (Dynatrace)
• Solid understanding of distributed systems, cloud architecture (AWS, Azure), and microservices
• Experience with infrastructure monitoring tools (Nagios)
• Proficient in scripting (e.g., Bash, Python, PowerShell) for automation and integration tasks
• Strong analytical and troubleshooting skills

Skills:

• Familiarity with logging and observability stacks (e.g., Splunk, AlienVault)
• Experience with additional monitoring solutions (e.g., New Relic, AppDynamics, Datadog, Elastic APM, Zabbix, Prometheus, Grafana)
• Knowledge of containerized environments (Docker, Kubernetes) and service mesh technologies
• Experience with CI/CD pipelines and instrumentation best practices
• Certifications related to monitoring platforms or cloud technologies

Forward Air is an Equal Opportunity Employer.