Hybrid Resolution Coordinator at Radius Global Solutions

Summary

The Resolution Coordinator will be responsible to acknowledge the receipt of complaints, conduct investigation into complaint allegations, provide resolution and log complaints on a timely and accurate basis

Essential Functions

• Review complaint allegations from various sources and assist with investigation to determine merit
• Interact with internal personnel regarding complaint investigation and resolution
• Draft responses to complaint sources addressing their concerns in an expeditious and professional manner 
• Communicate with clients, provide timely notifications of complaints and process any follow-up issues
• Accurately log complaints into company complaint database and client required complaint logs
• Provide accurate monthly complaint reports to clients   
• Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations, with functional area, and with Company policies and procedures
• Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
• Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices
• Adhere to all Company, Client and Consumer confidentiality and security policies and procedures 

Non-Essential Functions

• Perform other duties as assigned

Supervisory Responsibilities/Accountabilities

• This position does not have Supervisory Responsibilities/Accountabilities

Requirements

• High School Diploma or General Educational Development (GED) certificate
• One or more years of related customer service experience
• Ability in taking initiative and managing multiple priorities, work independently and collaborate with team
• Excellent communication and interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner
• Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures 
• Proficiency in Microsoft Office Suite programs

Working Conditions

Work is generally performed within an indoor office environment utilizing standard office equipment  

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Extensive use of keyboards and computers 

Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the department’s scheduled hours and guidelines. Full-time employees must maintain continuous full-time employment status. Because of the production