Hybrid Bilingual Case Manager - Taimon Booton Navigation Ctr. at San Francisco Community Health Center

Bilingual Case Manager, Taimon Booton Navigation Center (TBNC)

About Us: 

San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect!

About You: 

• You focus and center your work around giving a high level of service. 
• You are empathetic responding to any situation with compassion and curiosity.
• You are driven by your own internal integrity as well as that of the agency.
• You have a justice and equity mind-set. 
• You feel that everyone deserves dignity and respect. 
• You consistently pay attention to details. 
• You collaborate well in a diverse and cross-functional workplace.

Program Summary:

The Taimon Booton Navigation Center (TBNC) is our shelter and service center for transgender, gender non-conforming & intersex people, as well as cisgender women, to find sanctuary, community, and a pathway to housing. TBNC's gender-supportive facility offers refuge, belonging, and safety and is the only shelter in Northern California attached to a Federally Qualified Health Center (FQHC). It is our hope that everyone who stays at TBNC leaves feeling safer, more supported, and on their way to stable housing.
 
Role Summary:

The Bilingual Case Manager, Level I, is responsible for providing housing needs assessments and linkage to the necessary resources to seamlessly move clients through the housing process.  The case manager is also responsible for coordinating care plans with the client’s providers, health education, supportive counseling, crisis intervention, benefits advocacy, and coordinating services within the program as assigned by their direct supervisor. Direct client work and interaction will be done both in the field and at the office. 
 

Essential Duties: 

• Conduct intake and assessment of new clients, with a specific focus on housing  
• Provide case management and advocacy services for clients 
• Provide housing education and advocacy, as well as general wellness education 
• Provide supportive counseling and develop service goals with clients 
• Conduct individual risk reduction counseling sessions 
• Provide information and referrals to external services and monitor referral completion 
• Complete necessary documentation, progress notes and treatment plans in a timely manner 
• Participate in case conferences, monthly staff meetings, and in-service training 
• Participate in and comply with agency quality assurance, peer review, clinical consultation 
• Work with Care Services Team to identify new clients’ needs and develop programs accordingly 
• Navigate and outreach clients as needed 
• Work on weekends and/or holidays as needed.  
• Perform other duties and tasks as needed 

 Minimum Qualifications: 

• BA in a health sciences or social work-related field or AAA/CMH/CHW OR comparable work experience 
• Proficiency in English and Spanish language
• One year of experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities 
• Knowledge and expertise of how to navigate the housing resources in San Francisco  
• Experience working with the LGBTQ community, specifically the Trans and GNC community  
• Knowledge serving individuals living with HIV /AIDS, STIs, substance use, mental health, social service, and probation system 
• Familiarity with issues in communities of color 
• Knowledge of harm reduction philosophy, client centered counseling, and motivational interviewing techniques and trauma informed care. 
• Must be adaptive, flexible and a team player 
• Strong verbal and written proficiency in English 
• Experience working with diverse sexual/gender orientations, the homeless, limited English speakers, and/or multiple-diagnosed individuals 
• Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills 
• Familiarity and experience with Microsoft Word and Outlook programs 
• Detail-oriented with strong follow-through skills, including attention to and respect for detail 
• Must be able to sit, stand, and walk for extended periods of time 
• Some evening and weekend hours may be required.  
• Up-to-date with vaccinations, especially latest COVID-19 vaccine and seasonal flu shot vaccine 
• Proof of TB clearance (issued within the past 12 months or less) 

Benefits: 

Competitive compensation

Comprehensive health, vision, and dental insurance

Company sponsored life, and long-term disability insurance

Generous paid time off including paid holidays

Company-sponsored retirement plan

Opportunities for professional growth and development

EEOC Statement:

San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.