Hybrid Lead Economic Support Specialist - Sheboygan County at Sheboygan County, WI
Sheboygan County, WI · Sheboygan, United States Of America · Hybrid
- Junior
- Office in Sheboygan
About the Department
Make a Difference. Lead with Purpose.
Sheboygan County Health & Human Services is seeking a knowledgeable and motivated Lead Economic Support Specialist to support our Economic Support team in delivering accurate and timely benefits to individuals and families in need. In this critical role, you will serve both as a policy expert and a mentor—guiding team members, promoting service consistency, and helping to ensure compliance with state and federal programs.
If you are detail-oriented, enjoy training and mentoring others, and want to make a difference in your community, this position is for you.
Sheboygan County - Health & Human Services is a proud 2025 Gold recipient of Mental Health America’s Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal at mhanational.org/bestemployers.
Position Duties
Determine eligibility and manage a reduced caseload for programs including Medicaid, FoodShare, BadgerCare Plus, and Wisconsin Shares
Provide real-time policy and systems support to Economic Support staff
Mentor and coach team members, supporting training and professional development
Assist in onboarding, training sessions, and development of reference materials
Conduct case reviews and help identify trends or training needs
Collaborate with internal teams, community partners, and consortium counties
Deliver responsive, trauma-informed customer service to diverse populations
Support program compliance, consistency, and overall team performance
May assist with child care certification, fraud referrals, or other specialized functions
Minimum Qualifications
High school diploma or equivalent required
At least one year of experience as a Wisconsin Economic Support Specialist is required
Two or more years of experience in eligibility determination is strongly preferred
Additional education in Human Services, Social Sciences, or Business is a plus
Strong understanding of Wisconsin public assistance programs and systems (CARES, CWW, ECF)
Excellent verbal and written communication, organization, and critical thinking skills
Comfortable mentoring peers, supporting training efforts, and guiding case practices
Proficiency in Google Workspace (Docs, Sheets, Slides, Meet) and related technologies
Valid driver’s license and reliable transportation may be required for occasional off-site meetings
