Hybrid Facilities Manager at Populus Financial Group

Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits.

Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team!

Job Summary

The Facilities Manager is responsible for managing and maintaining the physical condition of approximately +/- 800 retail locations and ensuring a safe, clean, and welcoming environment for customers and staff. This role involves coordinating repairs, preventative maintenance, managing vendor relationships, and overseeing the operational needs of the retail facilities. The Facilities Manager will work closely with store managers to ensure that all retail locations are running smoothly and efficiently.

Major Responsibilities

• Coordinate repairs and maintenance for store equipment, HVAC systems, lighting, plumbing, and electrical systems.
• Ensure store exteriors (including signage, parking lots, and landscaping) and interiors (sales floors, restrooms, stockrooms) meet company standards for appearance and safety.
• Manage relationships with external vendors (cleaning, security, maintenance, etc.) for each retail location
• Negotiate contracts and monitor vendor performance to ensure timely and cost-effective services.
• Oversee and ensure that vendors comply with health and safety regulations, environmental standards, and company policies.
• Oversee and ensure that vendors comply with health and safety regulations, environmental standards, and company policies.
• Manage the facilities budget for each retail location, ensuring expenditures on repairs, maintenance, and capital improvements are controlled.
• Develop cost-saving strategies without compromising the quality of facilities management.
• Review and approve vendor invoices, track facility-related expenses, and report on budget adherence to senior management.
• Implement and manage a preventative maintenance schedule for each retail store where the Lease requires, ensuring that all equipment and facilities are kept in optimal working condition.
• Respond promptly to maintenance issues and emergencies, such as power outages, plumbing issues, or HVAC malfunctions.
• Track and report on recurring maintenance issues to identify and resolve underlying problems.
• Lead the response to facility-related emergencies such as natural disasters, fires, or security breaches, ensuring minimal disruption to retail operations.
• Establish and manage a clear understanding of lease terms (e.g., maintenance, repair obligations, utilities, property taxes) to ensure compliance with Lease responsibility to avoid disputes.
• Provide ongoing support and training to retail managers on facility management best practices. Serve as the main point of contact for retail managers and employees regarding facility-related concerns or service requests.
• Performs other related duties as assigned

Key Competencies

• Strong organizational and multitasking skills to manage multiple locations and priorities.
• Excellent communication and interpersonal skills for liaising with vendors, store managers, and other stakeholders.
• Proficiency in facility management software, specifically Service Channel, Microsoft Office Suite, and/or related tools.
• Knowledge of building systems, safety protocols, and retail-specific regulations (e.g., fire safety, ADA compliance).
• Ability to troubleshoot and manage vendor relationships effectively.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear.  The employee must occasionally lift and/or move up to 50 lbs.  Must have appropriate vision to see up close, and at a distance with ability to adjust vision and focus.

Position Type/Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.  This position might require long hours and weekend work.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in some work environments can be moderate.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.

EEO Statement

Populus Financial Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. In compliance with applicable law, Populus Financial Group does not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, sexual orientation, gender (including gender nonconformity and status as a transgender or transsexual individual), national origin or ancestry, ethnicity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, pregnancy status, or any other protected classification.   This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, discipline, compensation, benefits, and termination of employment.