Hybrid Client Services Assistant at M S Rau Inc

Description

Join the Legacy of Excellence at M.S. Rau

For 113 years, M.S. Rau has been a global leader in fine art, exquisite antiques, and rare jewelry. Recognized internationally for our exceptional inventory and commitment to quality, M.S. Rau offers clients more than just remarkable objects – we offer them the rarest experiences and stories that transcend generations. Our gallery in the heart of New Orleans is a world-renowned destination, where beauty, history, and impeccable service converge.

With a team of passionate professionals and a client base that spans the globe, we operate at the highest level of the luxury marketplace. Every piece we offer tells a story – and so does every team member who helps bring those stories to life.

At M.S. Rau, we believe our people are our power. They are artisans of trust, architects of relationships, and stewards of excellence. We are committed to fostering a workplace that honors:

• Relentless pursuit of excellence
• Integrity in everything we do
• Accountability to self, team, and client
• Continuous learning and innovation
• Respect for history, with an eye on the future

We believe luxury is not just in what we sell – it’s in how we serve.

Now Hiring: Client Services Assistant

As a Client Services Assistant at M.S. Rau, you will be the first point of contact for our guests, playing a vital role in shaping their gallery experience. With a warm and professional demeanor, you will greet visitors, assist with inquiries, and ensure seamless hand-offs to the appropriate team members. You will serve as both ambassador and connector—someone who provides not only information, but a sense of welcome, elegance, and confidence from the moment a guest walks through our doors or picks up the phone.

Your Role Will Include:

• Welcoming all guests with courtesy, warmth, and professionalism
• Engaging visitors with thoughtful, qualifying questions and guiding them to the appropriate sales consultant
• Answering and directing phone calls with clarity and efficiency
• Providing accurate information about the gallery and our offerings
• Distributing guest handouts and maintaining a clean, well-presented front desk area
• Researching customer and product details using our specialized Salesforce database
• Supporting the sales team with administrative tasks such as printing, mailing, and database maintenance 

Requirements

What We’re Looking For:

• High school diploma or equivalent required
• Previous experience in customer service, hospitality, or front desk roles preferred
• A natural communicator with strong verbal skills and a welcoming personality
• Intermediate to advanced computer skills, including experience with Microsoft Office and databases
• A collaborative mindset and ability to promote teamwork across departments
• Discretion, tact, and the ability to handle client situations with professionalism
• Commitment to confidentiality, accountability, and exceptional service

This Role Is Right for You If You:

• Thrive in client-facing environments where first impressions matter
• Are energized by meaningful guest interactions and supporting a dynamic team
• Value excellence in service and presentation
• Enjoy being part of a company that blends art, history, and luxury into unforgettable experiences

Why M.S. Rau?

You’ll be part of a storied institution with an entrepreneurial mindset. As the face of the gallery, you’ll interact with extraordinary clientele, support a world-class sales team, and help shape unforgettable first impressions. You’ll work alongside exceptional colleagues and be equipped with the tools and training needed to thrive.

You'll play an essential role in delivering luxury service at the highest standard and be part of a workplace that values collaboration, excellence, and continuous improvement. If you’re energized by purpose, take pride in service, and love being part of a fast-paced, high-touch environment—you belong at M.S. Rau.

Hours and Compensation

This is an hourly position that can be full-time/40 hours per week or part-time/32 hours per week with compensation of $16-18/hour depending on experience as well as the potential to earn quarterly and annual bonuses. This position typically works Monday through Friday, 8:30 a.m. to 5:15 p.m. with a 30-minute meal break. There may be a need for overtime hours – rotating Saturdays required.

Benefits

M.S. Rau offers a comprehensive and flexible benefits package that fits you and your family's needs. Benefits are focused on the health and wellness, financial well-being, and work-life balance of our employees. We offer:

• Paid Time Off and Holidays
• Medical, Dental and Vision
• Life Insurance
• Short- and Long-Term Disability
• Critical Illness, Cancer, Accident and Hospital Indemnity Insurance
• Flexible and Commuter Spending Accounts
• Lifestyle Spending Account
• Employee Assistance Program
• Wellness Program
• 401k with match
• On-site gym

Other Duties
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

EEO Statement
M.S. Rau provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, age (40 or older), national origin, marital status, handicap or disability (including pregnancy), perception of history of handicap or disability, ancestry, protected veteran status, sexual orientation, gender identity or expression, genetics, or any other characteristic protected by federal, state or local laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. EEO is the Law links in English and Spanish.