Hybrid Management Assistant - BRC at Davis Technical College, UT

About the Department

Assists with customer service, support, and daily operations for both Business Resource Center (BRC) tenants and Small Business Center (SBDC) clients. Manages related social media content and incubation tenant accounts. Screens potential SBDC clientele before scheduling appointments with SBDC Director/staff. Offers support in community relations, invoicing, client relations, and initial client screening and consulting.

Position Duties

1. Greets and assists lobby traffic for the Business Resource Center (BRC) and Small Business Development Center (SBDC); screens and forwards calls; answers general questions about BRC services; provides customer service and support for BRC tenants and clients. 
2. Monitors BRC interactions, including phone inquiries, walk-ins, and referrals. Refers clients to resources that may help grow their business. Conducts guided tours for potential incubator tenants, maintains building maps and directories. 
3. Performs initial new client screening, profiling, and orientation for BRC and SBDC clients.  Provides preliminary counseling and enrollment support to new clients before meeting with an SBDC consultant. Shares upcoming business growth trainings, education, and mentoring opportunities with clients and the business community. 
4. Compiles and creates monthly SBDC newsletter, fliers, event brochures, and client packet for distribution to BRC and SBDC clients. Coordinates with the BRC team and the college’s Marketing Department for design and approval. 
5. Coordinates and maintains BRC social media engagement and content creation, promotion of events, distributes pre and post-event information, and general business and/or resource information to clients. 
6. Works directly with the BRC Manager in scheduling building services for Morgan BRC, Kaysville BRC, and Freeport D-5 buildings including operations, coordination/scheduling of conference and training rooms, events, set-up, audio and video equipment usage, and custodial services. 
7. Introduces clients of the SBDC to ecosystem, including local organization, government agency, industry experts, or other relevant entities that may provide support and guidance.  
8. Assists in maintaining current and accurate information in the SBDC database, in collaboration with the BRC Manager and SBDC Director.
9. Processes tenant lease agreements, maintains liability insurance certificates for all BRC tenants and customers. Screens and interviews prospective tenants under direction of BRC Office Manager.
10. Prepares monthly scorecard for departments;.
11. Creates, formats, and maintains various  annual reports in collaboration with the college’s Marketing Department.
12. Maintains calendar for the SBDC Director and Consultant(s). Schedules meetings, appointments, and events as needed. 
13. Processes payments, prepares deposits, and oversees bookkeeping for tenants of BRC. Assists in collection efforts of delinquent accounts.
14. Coordinates catering and linen orders and event planning assistance as needed.
15. Works cooperatively within the College community, including participating on various committees. 
16. Performs other related duties as required.

Minimum Qualifications

• Graduation from high school with a minimum of one (1) year of training in clerical skills, computer operations and general office practices and procedures.
• Three (3) years of proven responsible office experience, including bookkeeping and public communications.  
• Excellent communication and interpersonal abilities to interact with clients and staff.
• Knowledge of business resources, including financial services, market research, and business planning.
• Ability to handle multiple tasks simultaneously.
• Proficiency in technology and software relevant to business operations, such as CRM systems and Microsoft Office suite.
• Understanding of small business development processes and familiarity with local business regulations and resources.
• Customer-focused mindset and a commitment to providing high-quality service to clients.
• Strong organizational skills and attention to detail to ensure smooth operation of the center.

PREFERRED QUALIFICATIONS: 

• Experience in project and/or service management functions and small business development strategies.
• Experience in Accounts payable/Accounts Receivable.
• Demonstrated experience managing or contributing to a Social Media platform for professional use.

Other Qualifications