Hybrid Room Service Server at The Westgate Hotel

The Room Service Server is responsible for delivering exceptional in-room dining experiences to our guests with professionalism, warmth, and efficiency. This role ensures timely delivery of food and beverages, accurate order handling, and a high level of guest satisfaction, in alignment with The Westgate Hotel’s standards of luxury service.

Responsibilities:

• Deliver food and beverage orders promptly to guest rooms, ensuring presentation standards are met
• Accurately record and process guest orders via phone or tablet/POS system
• Set up trays and carts according to hotel specifications and guest preferences
• Retrieve trays and carts from guest rooms and hallways promptly and discreetly
• Maintain cleanliness and organization of the room service area and storage
• Answer guest questions regarding the menu and make recommendations when appropriate
• Follow proper cash-handling and payment procedures
• Collaborate with kitchen and restaurant teams to ensure timely service and order accuracy
• Ensure compliance with health, safety, and sanitation standards
• Exhibit genuine hospitality and professionalism at all times
• Overseeing all hotel amenities

Qualifications:

• Previous experience in food service or hospitality preferred
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and work well under pressure
• Basic knowledge of food and beverage items
• Must be able to work flexible shifts, including weekends and holidays
• Experience with POS systems

Physical Demands:

• Must be able to stand and walk for extended periods (up to 8 hours)
• Must be able to lift and carry trays or carts weighing up to 30 lbs
• Must be able to bend, kneel, and reach frequently throughout shift
• Must be able to push/pull heavy carts
• Manual dexterity to handle serving equipment and POS system