Hybrid Client Servicing Analyst at Alliance Bernstein

Company Description:

As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients’ most valued asset-management partner.

Describe the role:

The candidate will report to a Private Client Admin Team Manager and provide support to the AB Private Client Sales force. The Private Client Administration team acts as Operational generalists and as a liaison between Sales, Portfolio Management and Operations. The PCA plays a key role in nearly all aspects of the Alliance Bernstein Private Client Business and will be responsible for servicing a designated client base. The candidate will play an integral role in the day-to-day servicing of Private Client accounts.

The key job responsibilities include, but are not limited to:

• Achieving Key Performance Indicators (KPIs) related to Turnaround Time (TAT) and Accuracy.
• Create an Expense Report in Extensity to ensure that all the travel and entertainment expenses which employee incurred are reimbursed as defined in the T&E guidelines and submitting the report for Manager review.
• Opening various types of new accounts and facilitating client onboarding.
• Analyze the eligibility and criteria to open the accounts like review on applicable docs, expected value of the investment, product diversification etc.
• Responsible to do Quality Review (QR) of new accounts opened by the advisor team.
• Initiating the opening of Alternative Investment accounts, Hedge funds and Private equity funds.
• Setting up NPT Philanthropic Impact Fund accounts and possessing in-depth knowledge of AB products.
• Addressing customer inquiries regarding new account opening and statement delivery quality control.

What makes this role unique or interesting (if applicable)?

This role offers exposure to various areas within Private Wealth Operations at Alliance Bernstein, providing many opportunities for learning and growth. The multi-faceted nature of the role allows for skill development across operational functions such as account opening to account closing activity, asset management, portfolio support, and administration.

What is the professional development value of this role, i.e., what learning and professional growth does the role offer the candidate?

Due to the multi-faceted nature of the role and the diverse group that the PCA will liaise with daily, there are strong opportunities to develop skills across a broad spectrum of Operation functions such as TA and Asset Manager (i.e., asset transfer), Portfolio Management Support and Administration to different requirements, among others.

Job Qualifications (The ideal candidate should have the following):

The candidate must be responsible, highly organized, detail oriented and efficient. Strong interpersonal skills and clear communication skills, both written and oral, are a must. The candidate should also have strong problem solving and analytical skills and the ability to work in a fast-paced, dead-line oriented environment. A strong ability to multi-task, prioritize and manage various projects or tasks at once is also required. The ideal candidate should also be able to independently research and resolve issues.

Qualifications, Experience, Education:

Bachelor’s or Master’s degree, preferably in Accounting, Business or Finance. 0 to 3 years of experience in the financial services industry.

Skills:

The candidate should have a working knowledge of the Microsoft Office suite of products (particularly Excel, Word, and Power Point).