Hybrid Elder Advocate at None

Position Summary: Serves as an advocate and resource to The Meadows and Brickstone Residents. The Elder Advocate will act as a liaison between the Resident, their family members/caregivers and various elder support systems throughout the St. John’s and Greater Rochester community. Elder Advocate will Work to identify opportunities which promote quality of life for the Residents as well as striving to identify options to sustain the highest level of independence that is safe for each Resident. Provides direct supervision to Part -Time Elder Advocate.  

Qualifications & Education Required:  

• A Master’s degree in Social Work from an accredited college or university in an approved course of study, plus  one year of related work experience; or
• A Bachelor’s degree in social work from an accredited college or university in an approved course of study, plus three years of related experience.                                                      
• A valid driver’s license.

Core Organizational Competencies:

• St. John’s Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues. 
• Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others. 
• Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends. 
• Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities. 
• Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments. 
• Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care. 
• Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner. 
• Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor. 

Position Competencies:

• Responsible to uphold the safety and dignity of residents and follow the NASW Code of Ethics.
• Actively listens to the needs of elders and core team members. Excellent communication skills in order to support the well-being and safety of the residents.
• Efficient in Microsoft Word, Microsoft Outlook
• Excellent customer service skills

Position Responsibilities:

• Support Eden philosophy.
• Assist and support Residents through life transitions by assessing needs and assisting Residents, their families and responsible parties by identifying supportive options to promote a secure and safe living environment.
• Acts as a referral source between Residents, their families and responsible parties and other disciplines and services throughout St. John’s community.
• Remain knowledgeable on long term care insurance, government programs, other health insurance programs, financial management services and public benefits. Be able to explain the eligibility requirements and enrollment process for these benefits to Residents, their families and responsible parties.
• Welcome and introduce the Elder Advocate role to all new Residents within 30 days of move in.
• Collaborate with Marketing team and Administration when Residents make transitions to other levels of care.
• Communicates and works with Administration regarding complex Resident situations or patterns of need in the Meadows and Brickstone communities.
• Assist Residents, their families and responsible parties with understanding the process for moving to a higher level of care.
• Assist residents in obtaining durable medical equipment.
• Create, update and maintain lists of St. John’s specific services available to Meadows and Brickstone Residents as well as lists of Rochester community based services of interest.
• Actively participate in GRAPE.
• Make referrals to Monroe County Adult Protective or the Mobile Crisis team as needed.
• Communicate with community health care providers. Address any concerns with Program Administrators.
• Attend and participate in community chats.
• Provides and oversees educational presentations and workshops relevant to the well-being of residents and needs of the community.
• Support St. John’s mission, vision and values.
• Will be required to work flexible hours.
• Provides guidance and supervision of the part time Elder Advocate position. 
• Oversee Interview and hiring process for part time Elder Advocate Position.
• Communicate all administration policy and procedures and their changes to department staff.
• Perform all other tasks as required by management

Physical Requirements:

• Light to moderate lifting
• Walking extended distances
• Standing, sitting, kneeling, bending and crouching for extended periods of time
• May come in contact with contagious diseases
• May come in contact with cleaning chemicals