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Remote IT SUPPORT ANALYST I at Reliance Management Services

Reliance Management Services · Daytona Beach, United States Of America · Remote

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Job Title: IT Support Analyst I
Location: Remote (Must reside in Florida and be available to drive to Daytona Beach or Ocala, FL as needed)
Job Type: Full-Time
Shift: Overnight
Company: Reliance Management Services

About Us
Reliance Management Services is committed to delivering innovative support solutions in a collaborative and fast-paced environment. We're looking for a motivated IT Support Analyst I to join our growing team. If you're passionate about technology and thrive in a remote setting, we want to hear from you.

Position Summary
The IT Support Analyst I will play a key role in maintaining, troubleshooting, and upgrading computer systems, software, and peripherals. You’ll provide day-to-day technical support across the organization and help improve systems performance, ensuring a seamless user experience—especially during overnight hours.

Please note: This position requires that candidates reside in Florida, be available to travel to Daytona Beach or Ocala as needed, and complete 3 to 4 weeks of onsite training at the beginning of employment.

Key Responsibilities

  • Install, configure, and upgrade operating systems and business software

  • Set up and support computer hardware, monitors, network equipment, and peripherals

  • Troubleshoot and resolve hardware, software, email, network, and peripheral issues

  • Support users via centralized help desk and provide clear technical guidance

  • Document equipment repairs, installations, and removals

  • Train users on common business applications (e.g., Microsoft Office Suite)

  • Contribute to system planning, hardware/software recommendations, and procedures

  • Stay up to date on technology trends and make proactive suggestions

  • Maintain user confidentiality and adhere to company protocols

Qualifications

  • High school diploma or GED required

  • 2+ years of experience in IT support or related field (or equivalent education and experience)

  • Must reside in Florida and be able to travel to Daytona Beach or Ocala, FL as needed

  • Valid Florida Class E driver’s license and clean driving record

  • Strong understanding of computer hardware, networks, and business software

  • Experience supporting users in a professional IT environment

  • Excellent troubleshooting skills and ability to explain complex issues clearly

  • Strong organization, time management, and communication skills

  • Ability to work independently and manage overnight responsibilities effectively

Preferred Skills

  • Knowledge of server and network infrastructure

  • Experience with financial or healthcare IT systems

  • Familiarity with modern communication tools and ticketing systems

Why Join Us?
At Reliance Management Services, your work matters. We foster a people-first culture where your ideas are heard, your efforts are appreciated, and your career growth is supported. Join a team that’s focused on both technical excellence and meaningful collaboration.

Employee Benefits

  • 15 days Paid Time Off (PTO)

  • 8 Paid Holidays

  • Medical, Dental & Vision Insurance

  • Paid Life and AD&D Insurance

  • Employee Assistance Program (EAP)

  • Employee Recognition Programs

  • Corporate Discounts

  • 401(k) Program

  • Employee Referral Bonus Program

Equal Opportunity Employment
Reliance Management Services is an Equal Opportunity Employer. We are a drug-free and tobacco-free workplace. Employment offers are contingent on passing a background check and drug screening. We participate in E-Verify.

 

 

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