Hybrid Therapy Care Coordinator at Iowa Orthopedic Center

Description

The Therapy Care Coordinator (“TCC”) must be committed to patient customer satisfaction. Supports physical and occupational therapy by their primary role being to oversee and coordinate all therapy orders/scripts. The TCC is a vital role in helping the patient find the best option for attending therapy once their physician has deemed it necessary.

This position will be tasked with increasing patient capture rate and will require daily, weekly, monthly dialogue and analytical discussions about clinic metrics.

This individual will be decisive, self-driven, and dynamic; also, willing to be mentored, trained, and developed to achieve high performance and personal satisfaction.

This position will report directly to the Clinic Director. 

Key Responsibilities: 

• Greet any patient with a therapy order/script and escort them to the therapy department to tour the facilities and introduce to the therapy staff.
• Schedule the patient for therapy. If the patient is unable to attend therapy at our clinic (inbound), the TCC will help find a location that is acceptable to the patient and get the appointment scheduled (outbound).
• Will coordinate with the Rehab department to assist with any duties that the TCC can perform for the department while at the TCC station; though not to interfere with patient services.
• Administration of the patient therapy script que and pending insurance verifications and
• authorizations.
• Complete patient reminder calls, reschedule patient appointments, and maintain patient call logs.
• Verify insurance benefits and authorizations
• Update and maintain all TCC systems and spreadsheets as outlined in SOP’s.
• Actively assist in the administration of FOTO and FOTO systems.
• Maintains patient confidence and protects operations by keeping information confidential.
• Adheres to policies and procedures, federal, state, and local requirements.
• Enhances physical and occupational therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Updates job knowledge by participating in education opportunities; reading publications, maintaining personal networks; participating in professional organizations.

For inbound:

• Patients will receive a Therapy Welcome packet that contains information about the clinic, clinicians, and what to expect.
• Patients are to be scheduled within 48 hours of the date of the script.
• TCC will log the patient script on the inbound excel spreadsheet and fill out the appropriate data.
• TCC will check to ensure that all POCs, re-evals, progress notes, and DC summaries are sent to the physician before to the date of the follow-up visit with the physician or when the particular note is generated (whichever occurs first).
• Will track the inbound capture rate on a daily, weekly, monthly, and yearly basis

For outbound:

• Patients are scheduled within 48 hours of the date of the script.
• TCC will fax or email the therapy order and appropriate surgical protocol to the outbound therapy clinic where applicable.
• TCC will log the script on the outbound excel spreadsheet and fill out the appropriate data.
• TCC will check to ensure that all POCs, re-evals, progress notes, and DC summaries are sent to the physician before the date of the follow-up visit with the physician or when the particular note is generated (whichever occurs first).

Requirements

• High School Diploma
• Create and maintain an environment that is consistent with the company’s values and objectives.
• Ability to project a professional image.
• Ability to communicate and collaborate with a variety of teams and individuals.
• Strong organizational, prioritizing, and analytical skills.
• Ability to make independent decisions when circumstances warrant.
• Working knowledge of personal computer and software applications used in job functions.

Why Choose Iowa Ortho?

At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:

• Innovation that Drives Positive Outcomes (I)
• Motivation for Exceptional Care (M)
• Passion for Quality in Everything We Do (P)
• Accountability Through Open and Honest Communication (A)
• Commitment to Continued Growth (C)
• Teamwork (T)

• Competitive Benefit Package: Competitive pay, health, dental, paid time off, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.
• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare! 

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.

Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.