Hybrid Technical Support Analyst (18352) at Post Office
Post Office · Chesterfield, United Kingdom · Hybrid
- Professional
- Office in Chesterfield
Career Opportunities: Technical Support Analyst (18352)
Summary
Reporting Line:Technical Support Lead
Contract type: Fixed Term Cintract (Until 22/12/2025)
Grade: 2A
Location:Chesterfield
What to expect
The Technical Support Analyst is a key member of the Technology Services team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset.
The Technical Support Analyst will deliver real-time technical support to the internal IT Service Desk and end users. They will offer subject matter expertise to resolve incidents and collaborate with resolver groups to ensure ticket progression and resolution.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave that increases with tenure
• Up to 10% on target bonus opportunity
• Access to Benenden Healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Applied expertise across relevant tools, systems, and procedures, to achieve business results, whilst demonstrating drive towards continuous improvement.
• Demonstrable experience of completing assignments to a high quality to achieve objectives and key results.
• Experience in IT support or technical service roles.
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Experience of following knowledge articles and resolution fault finding
• Supporting end users with IT issues and diagnosing IT faults
• Experience using ServiceNow to manage the incident management lifecycle
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
Summary
Reporting Line:Technical Support Lead
Contract type: Fixed Term Cintract (Until 22/12/2025)
Grade: 2A
Location:Chesterfield
What to expect
The Technical Support Analyst is a key member of the Technology Services team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset.
The Technical Support Analyst will deliver real-time technical support to the internal IT Service Desk and end users. They will offer subject matter expertise to resolve incidents and collaborate with resolver groups to ensure ticket progression and resolution.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave that increases with tenure
• Up to 10% on target bonus opportunity
• Access to Benenden Healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Applied expertise across relevant tools, systems, and procedures, to achieve business results, whilst demonstrating drive towards continuous improvement.
• Demonstrable experience of completing assignments to a high quality to achieve objectives and key results.
• Experience in IT support or technical service roles.
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Experience of following knowledge articles and resolution fault finding
• Supporting end users with IT issues and diagnosing IT faults
• Experience using ServiceNow to manage the incident management lifecycle
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
Summary
Reporting Line:Technical Support Lead
Contract type: Fixed Term Cintract (Until 22/12/2025)
Grade: 2A
Location:Chesterfield
What to expect
The Technical Support Analyst is a key member of the Technology Services team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset.
The Technical Support Analyst will deliver real-time technical support to the internal IT Service Desk and end users. They will offer subject matter expertise to resolve incidents and collaborate with resolver groups to ensure ticket progression and resolution.
What we can do for you
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• 25 days annual leave that increases with tenure
• Up to 10% on target bonus opportunity
• Access to Benenden Healthcare
• Generous pension contribution
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you’ll need to succeed
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Applied expertise across relevant tools, systems, and procedures, to achieve business results, whilst demonstrating drive towards continuous improvement.
• Demonstrable experience of completing assignments to a high quality to achieve objectives and key results.
• Experience in IT support or technical service roles.
• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Experience of following knowledge articles and resolution fault finding
• Supporting end users with IT issues and diagnosing IT faults
• Experience using ServiceNow to manage the incident management lifecycle
About us
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
