Hybrid Hourly Identity Verification & CRM Support at Thomas Edison State University

Hourly Identity Verification & CRM Support

Enrollment Management

Hourly/Temporary ($25/hour, 15 hours/week for six months)

111 West State Street, Trenton, NJ 08608 (Primarily Remote)

Thomas Edison State University was founded in 1972 to break down barriers to degree completion. Fifty years later, it proudly serves a diverse body of adult students with innovative and professionally relevant academic programming in a predominantly online delivery. Our team of high-energy student-focused professionals is welcoming new members who are making their mark in education and are ready to help change the lives of thousands of adult students across New Jersey and around the world.

Candidates who are excited by changing lives, committed to the success of all and want to be challenged by new and innovative opportunities, should submit an application.

Job Summary: 

 The Hourly Identity Verification & CRM Support staff, reporting to the Director of Enrollment Technology, will assist the Enrollment Management Tech team with the implementation and testing of new software related to the University’s CRM platform.

Key Responsibilities:

-Implementation Support: Assist with the technical setup and configuration of the new identity verification system.

-System Testing: Conduct thorough testing to ensure optimal system function and seamless integration with existing platforms.

-Applicant Assistance: Provide direct support to applicants using the new verification process, addressing inquiries and resolving issues.

-CRM Process Optimization: Manage routine CRM processes, allowing the existing Enrollment Management Technical Team to focus on complex implementation and testing, especially during peak periods like after Winter Break. This position can also offer support during Winter Break.

Knowledge, Skills & Abilities:

-Proficiency in Microsoft Office Suite.

-Proven attention to detail and excellent organizational skills.

-Outstanding oral and written communication skills.

-Ability to work independently, multi-task, consistently meet deadlines, and handle information confidentially.

-Ability to positively interact with diverse groups.

-Positive, customer service-oriented attitude.

Requirements:

-Bachelor’s degree from an accredited college/university.

-Relevant work experience with higher education admissions technology, including Recruit CRM and other Ellucian products, and identity verification software.

-The ideal candidate will have a strong background in Recruit CRM and, ideally, prior experience with identity verification product implementations. 

This six-month, project-based position requires 15 hours of work per week and is primarily remote, with occasional in-person meetings in Trenton, NJ for onboarding, training, and project implementation as needed.

*TESU strives to offer a flexible work environment while balancing the operational needs of the University.  As such, we have several options for hybrid-work schedules.  Positions determine what type of hybrid-work schedule is available and, if necessary, adjustments are made to support University operations. 

Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer