Homeoffice Specialist, Customer Success Support - Remote at Ubique Group
Ubique Group · Canton, United States Of America · Remote
- Junior
Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey.
Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities. Our goal is to meet the best service standards as we work to deliver the highest level of customer satisfaction!
About the Role:
The Specialist, Order Management plays a critical role in ensuring the seamless processing and fulfillment of customer orders within the retail trade sector. This position is responsible for managing the entire order lifecycle, from order entry and verification to coordination with logistics and customer service teams to guarantee timely delivery. The role requires close collaboration with internal departments and external partners to resolve any order discrepancies or issues, thereby maintaining high customer satisfaction levels. The Specialist will also analyze order data to identify trends and recommend process improvements that enhance operational efficiency. Ultimately, this position ensures that customer expectations are met or exceeded through accurate, efficient, and proactive order management practices.
Minimum Qualifications:
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- Minimum of 2 years experience in order management, customer service, or a related field within retail or supply chain environments.
- Proficiency with order management systems and Microsoft Office Suite, especially Excel.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent communication skills, both written and verbal.
Preferred Qualifications:
- Experience working in retail trade or e-commerce order fulfillment.
- Familiarity with ERP systems such as SAP, Oracle, or similar platforms.
- Knowledge of inventory management and logistics processes.
- Demonstrated ability to analyze data and generate actionable insights.
- Experience working in a remote or distributed team environment.
Responsibilities:
- Process and verify customer orders accurately and efficiently using order management systems.
- Consistently meet daily performance targets (30 orders entered, 50 cases closed) while maintaining an order entry error rate below 2%.
- Coordinate with warehouse, logistics, and customer service teams to ensure timely order fulfillment and delivery.
- Monitor order status and proactively communicate with customers and internal stakeholders regarding any delays or issues.
- Investigate and resolve order discrepancies, returns, and cancellations in a timely manner.
- Maintain detailed records of orders and transactions to support reporting and audit requirements.
- Collaborate with cross-functional teams to identify and implement process improvements in order management workflows.
- Provide support for special order requests and manage exceptions as needed.
Skills:
The Specialist will utilize strong organizational and communication skills daily to manage and track orders accurately, ensuring all stakeholders are informed of order statuses and any issues. Proficiency in order management and ERP systems enables efficient processing and resolution of order discrepancies. Analytical skills are applied to review order data, identify trends, and recommend improvements that enhance operational workflows. Collaboration skills are essential for working effectively with cross-functional teams such as logistics, warehouse, and customer service to meet customer expectations. Additionally, adaptability and problem-solving skills are critical in managing exceptions and special order requests in a dynamic retail environment.
Physical Requirements:
- Prolonged periods of sitting and working on a computer
- Must be able to lift 15 pounds at a time
Benefits:
- Position is fully remote
We offer a competitive benefit package that includes:
- Major medical, dental and vision coverage available with no waiting period
- Free Employee Assistance Program
- 401K with match
- Employee discount-Receive Ubique Group products at company cost
- On demand pay option available
Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year
D/V/F/M EOE
