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Hybrid Journeyman Help Desk Network Specialist at SOS International LLC

SOS International LLC · Kaiserslautern, Germany · Hybrid

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Overview:

**CONTINGENT UPON CONTRACT AWARD** 

SOSi is seeking a highly qualified Journeyman Help Desk Network Specialist to support our government customer requirements in the Europe & Africa Area of Responsibility (AOR). 

Responsibilities:
  • Provide Tier 1 and 2 enterprise IT help desk services including, but not limited to, incident management and problem resolution, in accordance with the Army IT Portfolio (AITP).  
  • Deliver end user and common device support for enterprise IT help desk services that include coordinating with the Army Enterprise Service Desk (AESD).  
  • Support ticket creation if the end user is unable to perform this function.  
  • Ensure help desk services are prioritized for Very Important Persons (VIPs) and maintain a VIP Tracker.  
  • Provide telephonic support when VIPs are traveling. 
  • Oversee performance of junior personnel performing this task. 
Qualifications:
  • Bachelor’s degree with 3+ years of experience or AA with 5+ years of experience, or high school with 6+ years of relevant experience  
  • Active in scope Secret security clearance. 
  • Certification meeting DCWF 411 requirements: Security+ or Network+ or A+. 
  • Proficiency in Microsoft Office suite including Word, PowerPoint, Excel, and SharePoint for document management and various administrative tasks. 
  • Demonstrated ability to effectively communicate with internal and external stakeholders.  
  • Proven support experience, assisting contractor management with various tasks and projects. 
  • Demonstrated history of discretion, independent judgment, and self-direction. 
Working Conditions:
  • Normal office conditions with potential to perform duties in deployed locations. 
  • Core hours of operation are Monday through Friday, 0600 – 1700. 
  • May be requested to work evenings and weekends to meet program and contract needs. 
  • It is anticipated that contractor personnel will be required to travel on Temporary Duty (TDY) to various CONUS and OCONUS locations based on USAREUR-AF and Mission Partner requirements.  
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