Hybrid Guest Experience Lead at LEGOLAND Discovery Centre

What you'll bring to the team:

 

Are you a natural leader who thrives in fast-paced, guest-focused environments? 🌟 Do you love theme parks, attractions, and making people smile? We're looking for a Guest Experience Shift Lead to help us create unforgettable moments for every guest who walks through our doors at our new attraction WONDRA! 🏰💫

Qualifications & Experience:

🎯 What You’ll Do (Key Responsibilities):

As a Guest Experience Shift Lead, you’ll be the go-to person on shift — inspiring your team, solving problems, and ensuring guests have a magical time! ✨

🧭 Lead the Team:

• Supervise and support the Guest Experience crew during daily operations

• Delegate tasks and monitor progress in real-time

🎉 Create Amazing Experiences:

• Motivate the team to be “guest obsessed” 🧡

• Ensure all guests receive world-class service and prompt support

📋 Keep It Safe & Smooth:

• Uphold health & safety standards

• Manage guest flow and queues to optimize the experience

🎓 Train & Empower:

• Onboard and train Hosts across all guest-facing areas

• Maintain training records and help develop team members

🛠️ Step In & Step Up:

• Act as Supervisor on Duty or assist in various roles when needed

• Handle guest feedback and escalate when necessary

👥 Support the Team:

• Participate in team audits, engagement activities, and improvement projects

• Provide feedback, coaching, and performance evaluations

💼 What You Bring (Qualifications & Experience):

✔️ High school diploma or GED
✔️ 6+ months experience in attractions, entertainment, or hospitality (preferred)
✔️ Excellent communication and teamwork skills
✔️ High energy, positive attitude, and a passion for guest service
✔️ Able to adapt in a fast-paced, multitasking environment
✔️ Comfortable using standard office tools and software

🧳 Other Essentials:

🕒 Must be available to work flexible hours, including weekends, evenings & holidays
💪 Ability to lift up to 50 lbs and move around the attraction
🌡️ Work in a variety of indoor/outdoor environments
🧼 Committed to safety for guests and team members alike
📍 May require local travel occasionally

🧠 Bonus Skills:

💬 Strong communication across diverse teams
🤝 Collaborative mindset — we’re better together!
✅ Accountability and ownership of your responsibilities
🔄 Adaptability — you can shift gears with a smile

🚀 Why Join Us?

We don’t just offer jobs — we offer adventures! 🎡 You’ll join a passionate team that’s all about fun, teamwork, and creating memorable experiences. We celebrate individuality, encourage growth, and empower you to be your best self.

 

🔗 Ready to take the lead and make magic happen? Apply now and let’s make every guest feel like a VIP! 🎟️💫

Benefits:

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range:From USD $17.00/Hr. Apply Now