Hybrid Crisis Services Shift Supervisor - PM at DuPage County Health Department, IL
DuPage County Health Department, IL · Wheaton, United States Of America · Hybrid
- Professional
- Office in Wheaton
About the Department
The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department’s decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have “someone to call, someone to respond, and somewhere to go” when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis System Expansion page on the DCHD Website for additional information.
Position Duties
Manages day-to-day operational issues across crisis services on assigned shift.
Leads shift meetings, assigns tasks to staff on shift, and ensures tasks are completed and meet quality and compliance standards.
- Provides clinical support and administrative supervision to crisis services staff on shift.
- Supervises and participates in the work of staff responsible for providing clinical and case management services.
- Manages staffing schedule, ensures adequate staffing for crisis situations on shift.
Trains and provides feedback on performance to new and existing staff.
- Responds to escalated client concerns on shift and is available to respond to client/customers as needed.
Provides appropriate leadership and direction and promotes positive morale, creativity and teamwork among staff. Collaborates with crisis leadership team to evaluate staff performance, review incident reports.
Collaborates with other supervisory staff to support integration of client's services.
Keeps up to date on billing changes that may impact service delivery.
Participates in emergency response activities as assigned.
Maintains required training, licensure and/or certification.
Maintains confidentiality of privileged information and adheres to patient privacy laws.
Demonstrates sensitivity and understanding of other ethnic groups and cultures.
Minimum Qualifications
Completion of a master’s degree in psychology, Social Work, or a related field and three years of behavioral health experience which included progressive responsibility acting as a lead worker; or an equivalent combination of training and experience.
Equal Opportunity Employer
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
