Hybrid Associate Director, Systems and Outcomes  at American University

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

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Summary:

The Associate Director of Systems & Outcomes guides a team managing outcomes collection, career logistics, marketing, tech, and operations. The successful candidate will oversee the strategy for coordinating these functions in service of the Kogod career team and our constituents. This position will also directly manage an internal Kogod recruiting platform, serve as a liaison for university-wide recruiting platforms, create and maintain internal reporting and metrics dashboards, and coordinate outcomes collection in compliance with reporting standards and in collaboration with Kogod’s data team. 

Essential Functions:

1.) Leadership and Management

• Develop annual and long-term strategic plans and guide efforts of staff. 

• Provide effective leadership and supervision to the marketing/tech/career logistics/ops team, including FT staff, to ensure alignment with organizational goals and objectives.  

• Contribute to strategic planning efforts by providing insights, recommendations, and data-driven analysis related to recruiting and career development services.

• Implement performance management processes, including goal setting, regular feedback sessions, and performance evaluations, to support professional growth and development of team members.

• Identify training and professional development needs for the team and coordinate relevant training opportunities to enhance their skills and expertise. 

• Foster collaboration and partnerships with internal and external stakeholders including OIRA, Kogod’s marketing and events teams, the events/ops staff, vendors, and others. 

• Stay updated on industry trends and best practices in data management, metrics and reporting, and student engagement.

• Participate in professional development workshops, conferences, and training sessions, and implement new strategies or techniques learned. 

2.) Systems Management

• Provide comprehensive 12Twenty Administration and oversee management of all Kogod career-related platforms. 

• Serve as 12Twenty administrator facilitating account access, conducting CRM imports, trouble-shooting account access, and maintaining relevant documentation. 

• Collaborate with directors and leadership to establish usage and adoption roadmaps for internal systems used for operations and by students for career related activities. 

• Develop training plans and materials specific to career development, for example videos, summary sheets, SOPs, etc.

• To ensure effective adoption of new tools and features, and effective usage of technologies.

• Coordinate with team to conduct training for staff, faculty, and students on platforms.

• Conduct in-person and virtual training for students, faculty, staff, recruiters, etc. Including online tutorials and webinars. 

• Ensure staff have necessary access to Kogod and campus-wide tech systems relevant to their roles (e.g. Eagleservice).  

3.) Reporting

• Manage metrics and reporting to track alignment with goals and objectives. 

• Create and manage usage reports and maintain internal metrics dashboards tracking office’s progress towards strategic priorities.

• Manage data integrity, regularly conducting d-duplication and quality control review.  

• Create weekly and monthly reports on key metrics (i.e. student engagement and satisfaction, student preparedness and employer satisfaction, office’s impact on outcomes) and share with relevant stakeholders including leadership, program directors, faculty etc.

• Coordinate collection of student outcomes information in compliance with standards and in coordination with Kogod data team as well as internal team.  

• Maintain centralized surveys and forms (Qualtrics, Microsoft Forms, etc.) in coordination with directors and leadership and create and deploy overall strategy for surveying and collecting feedback.  

• Facilitate special projects, serve on committees, etc. as needed. 

Supervisory Responsibility:

• The incumbent will supervise the following positions: Assistant Director, Marketing & Technology and Assistant Director, Career Events & Operations.

Competencies:

• Championing Customer Needs.

• Evaluating and Implementing Ideas.

• Developing Plans.

• Making Accurate Judgments and Decisions.

• Building and Supporting Teams.

• Managing Talent.

Position Type/Expected Hours of Work:

• Full-Time.

• 35 hours per week.

• The hours are 9am to 5pm, Monday - Friday with some evening/weekend hours.

Salary Range:

• $90,000 to $100,000 commensurate with experience.

Required Education and Experience:

• Bachelor's degree.

• 10+ years of relevant experience.

• Collaborate effectively and communicate transparently while welcoming diverse viewpoints. 

• Consistently produce accurate and exceptional work in dynamic environment. 

• Generate innovative ways to create and implement ideas. 

• Maintain an optimistic outlook and adaptable approach to work. 

• Inspire and motivate others to meet goals while providing clarity and empathy. 

• Proficiency in using technology platforms such as CRM systems and recruiting platforms. 

• Demonstrated knowledge of relationship management databases.

• High proficiency in MS Office, including Excel and PowerPoint.

• Demonstrated experience in supervising a diverse staff and managing for performance and quality in a service-oriented environment.

• Excellent attention to detail with strong ability to prioritize and multi-task in a dynamic environment.

• Outstanding oral, written, and interpersonal communication; problem solving; diplomacy; and leadership skills.

• Proven ability to use technology to analyze data, manage projects, and facilitate decision-making.

• Demonstrated ability to work as part of a team and develop productive working relationships with multiple constituencies (students, faculty, staff, alumni, and employers).

• Knowledge of/experience in marketing, events, tech, and operations.

Preferred Education and Experience:

• Master's degree.

• 12Twenty Management.

• Experience leading student outcomes collection in a business school.

• Familiarity with CSEA and NACE standards.

Travel Required:

• Position requires domestic and international travel.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email [email protected].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.