Hybrid Bi-Lingual Online Customer Experience Agent
Lithia & Driveway · Plano, TX, United States Of America · Hybrid
Details zum Jobangebot
DealershipL0397 Driveway Home Office
Sell Agent – Customer Experience
The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.
The Sell Agent – Customer Experience reports to the Driveway Sell Supervisor.
Responsibilities
- Driveway website concierge/brand promise expert:
- Customer Concierge:
- Answers questions and helps move the digital transaction process forward
- Coordinates virtual inspection using our inspection application
- Coordinates pick-up of purchased vehicle from customer’s home.
- Communicate effectively with customers through chat, phone, and CRM/email
- Maintain activity log
- Other duties as assigned
- "Bi-Lingual is a PLUS"
- Strong attention to detail
- Excellent communication skills
- Time management
- Active listening skills
- Critical thinking
- Does the right thing, takes action and adapts to change.
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *
- Up to 1/3 of time: standing, walking, lifting up to 25 pounds
- Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
We Offer Best In Class Industry Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs