Sql Remote- & Homeoffice Jobs in Vereinigtes Königreich
Homeoffice Application Support Analyst Application Support Analyst with verification
Totalmobile Ltd · United Kingdom · Remote
About the job
Are you equipped with excellent telephone etiquette, outstanding interpersonal skills, and top-notch communication abilities? Do you possess a robust understanding of SQL? Are you ready and willing to commit to working from 6 PM to 6 AM?
Totalmobile, a leading software house dedicated to advancing Field Service Management technology, is seeking ambitious individuals like you to join our dynamic team. As we expand our support infrastructure, we're on the lookout for driven professionals eager to propel their tech careers forward.
Position Overview
As a 24x7 Application Support Analyst at Totalmobile, you'll play a pivotal role in providing 2nd line support for our bespoke products built on SQL, Azure, and AWS technologies. This brand-new position offers a unique opportunity to delve into a wide array of technologies, laying a solid foundation for diverse career paths within Totalmobile and beyond. You will be working from 6 pm to 6 am over three days with four days off. Weekend cover will also be required.
Why Totalmobile?
At Totalmobile, we're not just a software house; we're pioneers committed to revolutionizing field service delivery across the UK and Ireland. With a dedicated team of 375 professionals, we empower over 1,000 organizations and 500,000 workers, driving remarkable returns on investment and transforming the landscape of mobile workforces. The next step in our journey is to go international which is why we are adding a 24x7 support team to support our global clients.
Key Responsibilities
As a 24x7 Application Support Analyst at Totalmobile, you'll ensure seamless customer experiences. You'll be responsible for promptly logging and addressing customer queries via various channels, applying your technical prowess to diagnose and resolve issues efficiently. Additionally, you'll maintain thorough records and documentation to uphold our commitment to service excellence.
Essential Criteria
You will have at least 1 year of experience working in a technical or application support role. You will be educated to at least A-level or the equivalent. You must have previously worked with MS SQL database queries. You will have excellent interpersonal and communication skills including the ability to explain technical issues in layman’s terms. You must be able to commute to our office in Rochdale for product training etc.
Here at Totalmobile, we want our employees to feel valued, appreciated, and free to be who they are at work. We are committed to an inclusive workforce that fully represents many different cultures, backgrounds, and viewpoints. We are dedicated to supporting inclusion and diversity at Totalmobile. We actively celebrate colleagues’ different abilities, sexual orientations, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages of their journey with us.
