The Strategic Account Manager is an experienced account manager responsible for proactively developing client relationships to sustain and increase revenue. Duties include handling customer inquiries, finding solutions, and working relentlessly with other departments to ensure an exceptional customer experience. Focus is primarily on larger or strategic, key accounts and partnerships.
Major Responsibilities:
Build and maintain strong relationships with an assigned portfolio of strategic customer accounts through proactive, consistent engagement and regular business reviews, solution discussions, and strategic planning.
Partner with customers to understand business goals, identify challenges, and deliver solutions that drive long-term success
Manage renewals through completion, including pricing discussions, contract negotiations, contracting activities, and identifying cross-sell and upsell opportunities.
Manage contract negotiations, pricing discussions, and identify cross-sell and upsell opportunities
Strong consultative selling, customer lifecycle management, and solution-oriented problem-solving skills
Excellent written and verbal communication, presentation, negotiation, and interpersonal skills
Demonstrated ability to identify customer needs, uncover expansion opportunities, and deliver cross-sell and upsell outcomes
Strong analytical and organizational skills with the ability to manage multiple competing priorities and work independently in a results-driven environment
Proficiency with spreadsheet, presentation, CRM, and data analysis tools
Continuous learner with a collaborative, customer-focused mindset and a passion for creating mutually beneficial outcomes
Demonstrated initiative, accountability, and persistence with the ability to independently drive customer outcomes in a fast-paced, results-driven environment.
Additional Information
Lightcast is a global leader in labor market insights, with headquarters in Moscow, ID (US), and offices in the United Kingdom, across Europe, and in India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Diese Cookies sind für das Funktionieren der Website erforderlich und können in unseren Systemen nicht abgeschaltet werden. Sie können Ihren Browser so einstellen, dass er diese Cookies blockiert, aber dann könnten einige Teile der Website nicht funktionieren.
Sicherheit
Benutzererfahrung
Zielgruppenorientierte Cookies
Diese Cookies werden über unsere Website von unseren Werbepartnern gesetzt. Sie können von diesen Unternehmen verwendet werden, um ein Profil Ihrer Interessen zu erstellen und Ihnen an anderer Stelle relevante Werbung zu zeigen.
Google Analytics
Google Ads
Wir benutzen Cookies
🍪
Unsere Website verwendet Cookies und ähnliche Technologien, um Inhalte zu personalisieren, das Nutzererlebnis zu optimieren und Werbung zu indvidualisieren und auszuwerten. Indem Sie auf Okay klicken oder eine Option in den Cookie-Einstellungen aktivieren, stimmen Sie dem zu.
Die besten Remote-Jobs per E-Mail
Schliess dich über 5'000+ Personen an, die wöchentlich Benachrichtigungen über Remote-Jobs erhalten!
