Lead Salesforce Platform Operations bei Marcusmillichap

Marcus & Millichap is the nation’s leading brokerage firm specializing in real estate investments with offices nationwide. Marcus & Millichap offers owners and investors the nation's most comprehensive real estate research and analysis for all types of income-producing property.

 

We are seeking a Lead Salesforce Platform Operations professional to own and elevate escalated support and operational stability for our Salesforce ecosystem. This role is responsible for ensuring platform reliability, rapid resolution of complex production issues, and strong governance across Salesforce administration, configuration, and integrations.
This is a hands-on leadership role for someone who thrives in high-impact support environments — setting operational standards, driving accountability, and leading stability-focused improvements that protect business-critical workflows.

Platform Stability & Tier 3 Escalations

 

Incident Response & Operational Excellence

 

Salesforce Governance & Best Practices

Team Leadership & Support Enablement

Cross-Functional Stakeholder Collaboration

Continuous Improvement & Platform Hardening

 

 

 

 

5+ years of experience supporting Salesforce in production.

 

 

This role reports to the Director of Cloud Operations and Integrations and plays a critical role in protecting Salesforce platform reliability, ensuring business continuity, and driving operational excellence across one of the company’s most important enterprise systems.

 
Marcus & Millichap offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Eligible employees may have access to the following benefits, subject to the terms of applicable benefit plans:
•    Health, dental, and vision insurance
•    Paid time off and paid holidays
•    401(k) retirement plan with employer matching contributions
•    Life and disability insurance
•    Employee Assistance Program (EAP) and wellness resources
Benefits eligibility, coverage, and employer contributions may vary based on position, employment status, location, and length of service. This summary is provided for informational purposes only and does not constitute a guarantee of benefits. Additional details will be provided during the hiring process or upon request.                                                                                                                                                                                                                                                                                                                                                                            

Founded in 1971, Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing, research, and advisory services, with nearly 1,700 investment sales and financing professionals in 80+ offices throughout the United States and Canada.
 
Our mission is to help our clients create and preserve wealth by providing the best real estate investment sales, financing, research, and advisory services available.
 
Marcus & Millichap, Inc. is a leading national real estate services firm specializing in commercial real estate investment sales, financing services, research and advisory services. As of December 31, 2025, the Company had 1,808 investment sales and financing professionals in more than 80 offices who provide investment brokerage and financing services to sellers and buyers of commercial real estate. The Company also offers market research, consulting and advisory, and leasing services to its clients. Marcus & Millichap, Inc. closed 8,818 transactions in 2025, with a sales volume of $50.8 billion.         
                                                                                                                                                                                                                                                                                                     
Marcus & Millichap is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.