German Speaking Customer Support Specialist - Work In Greece - Paid Relocation bei Mercier Consultancy

Description

Mercier Consultancy is thrilled to announce an exciting opportunity for a German Speaking Customer Support Specialist to join our team in beautiful Greece, with paid relocation included! In this role, you will be the key point of contact for our German-speaking clients, ensuring they receive the highest level of support and assistance.

Your responsibilities will involve addressing customer inquiries, troubleshooting issues, and providing comprehensive product information. We are seeking passionate individuals who thrive in a dynamic environment and are committed to delivering outstanding customer service.

Responsibilities

• Provide exceptional customer support in German through multiple communication channels, including phone, email, and live chat
• Address client inquiries and resolve issues efficiently and effectively
• Document interactions accurately in our CRM system
• Collaborate with internal teams to address complex customer concerns
• Educate clients on our products and services to enhance their experience
• Collect customer feedback to identify areas for service improvement
• Maintain a positive and professional image of Mercier Consultancy at all times

Requirements

• Fluency in German and English, both written and spoken
• Strong communication and interpersonal skills
• Previous experience in customer service or support roles is preferred
• Excellent problem-solving skills and attention to detail
• Ability to work both independently and collaboratively in a fast-paced environment
• Client-focused approach with a dedication to providing exceptional service
• Familiarity with customer support tools and software is a plus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...