Content Operations Editor I bei The Nielsen Company

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Content Operations Editor I is responsible for the precise ingestion and synchronization of linear television programming data into the Gracenote database. This role is a critical link in the media supply chain; errors or delays directly impact viewer experience, advertising revenue, and client trust. You will be responsible for ensuring that what the broadcaster sends is exactly what appears on-screen

RESPONSIBILITIES

• Data Integrity & Editing: Research, standardize, and process TV series and movie metadata from various sources (studios, distributors, and websites) for entry into the internal database with total accuracy.
• SLA & Backlog Management: Manage a high-volume inbox of schedules, ensuring all updates are processed within strict deadlines to prevent programming gaps.
• Client Communication & Troubleshooting: Respond to emails and communications from global teams and broadcasters to resolve "mismatches," missing data, or technical tickets professionally.
• Quality Assurance: Perform regular quality check reports and self-audits on all entries to ensure 1:1 alignment between source data and system output.
• Operational Transparency: Complete daily tasks and responsibilities diligently, providing verifiable status updates on task completion and ticket resolution.

Qualifications

• Precision-First Mindset: Exceptional attention to detail; a quality-focused approach to data entry and metadata management.
• Communication Excellence: Business-level English proficiency (written and spoken) to coordinate with international teams and external stakeholders.
• Productivity & Prioritization: Proven ability to work in a self-directed, fast-paced environment and manage multiple priorities to meet deadlines.
• Integrity & Accountability: A high degree of professional ethics, specifically regarding the transparent reporting of work status and task completion.
• Technical Proficiency: Experience using database content management systems (CMS) and working knowledge of MS Office or G-Suite.
• Flexibility: Ready to work in a 24/7 operation, including evening, night, and weekend shifts as dictated by broadcast cycles

#LI-Hybrid

Additional Information

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