Senior AI & Integration Architect bei Stitch Consulting Services, Inc.

Description

At Stitch, we're building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers' lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We're all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world's most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

As a Senior AI & Integration Architect at Stitch, you'll be at the forefront of transforming how professional services are delivered in the martech space. You'll design and build innovative AI-powered tools that help our sales team prove value and enable our delivery team to provide next-level client outcomes. This role sits within our Cross-Functional Innovation team, where you'll work across all aspects of our business to productize knowledge and create solutions that help both our internal teams and clients leapfrog forward in their capabilities.

You'll split your time between developing internal tools that revolutionize how we operate (60%) and supporting client-facing AI strategy initiatives (40%). This isn't just about implementing cool technology, it's about fundamentally challenging the norm of how professional services are delivered and recognizing the immense opportunity to turn consulting insights into repeatable, scalable solutions.

What You'll Do

• Design and develop full-stack applications and integrations that connect AI/LLM capabilities with existing martech ecosystems, focusing on optimizing output quality and cost efficiency across multiple LLM providers
• Build internal tools that automate operational processes, enhance sales enablement, and accelerate delivery team efficiency while maintaining our high standards of client service
• Architect data management strategies and API integrations that support seamless information flow between AI tools and client martech stacks
• Collaborate with Project Managers, Solution Architects, and Marketing Strategists to design AI-enhanced workstreams that provide unprecedented value to clients
• Work alongside client-facing teams to support AI strategy workshops, technical demonstrations, and the development of AI-specific service offerings
• Manage context windows, prompt optimization, and LLM provider selection to ensure optimal performance and cost management across various use cases
• Build enhanced integrations that leverage LLMs to augment existing martech capabilities, focusing on practical applications 
• Develop database constructs and cloud-based solutions that support our growing portfolio of AI-enhanced tools and client services
• Stay current with AI/ML advancements and emerging technologies to continuously evolve our capabilities and maintain our competitive edge
• Contribute to Stitch's knowledge base and internal documentation to ensure AI best practices are accessible across all teams
• Effectively manage your time to achieve quarterly billable hour targets while balancing internal development work with client-facing responsibilities
• Occasionally travel, up to 20%, to client sites to actively participate in strategic AI discussions and technical implementations
• Maintain relevant AI and marketing technology certifications, including required Braze certifications and emerging AI/LLM platform certifications
• Perform additional duties as assigned to support Stitch's rapid growth and innovation objectives
• Design enterprise-grade system architectures that incorporate data governance, security considerations, and scalable integration patterns for complex client environments

What Does Success Look Like In This Role?

• You've built and deployed internal tools that demonstrably improve our sales win rates and delivery team efficiency, with measurable impact on operational metrics and client satisfaction
• You confidently designing solutions that bridge complex technical requirements with practical business outcomes
• You consistently help clients achieve capability leaps that would typically take months or years to develop internally
• You approach every project with curiosity and strategic thinking, asking questions to understand how AI can solve real business problems rather than just implementing AI for its own sake
• You show up to every client meeting and internal collaboration prepared and engaged, bringing a strong point of view on best practices and creative solutions that align with business objectives
• You successfully balance multiple concurrent projects and priorities, effectively managing context-switching between internal tool development and client-facing initiatives
• You've contributed to the repository of our consulting knowledge, creating repeatable frameworks and tools that multiply the impact of our entire team
• You manage your weekly schedule effectively to consistently meet Stitch's quarterly billable targets while advancing critical internal development projects

Requirements

• 5+ years of development experience with strong proficiency in JavaScript, API development, cloud platforms (PaaS), and database design and management
• Hands-on experience with LLM integration, including understanding of context window management, prompt optimization
• Demonstrated experience in system integrations and data management strategies, with the ability to architect solutions that connect disparate technologies seamlessly
• Strong problem-solving and analytical thinking skills, with the ability to break down complex technical concepts for non-technical stakeholders, particularly marketing professionals
• Strong enterprise system architecture thinking with experience in data governance, security considerations, and scalable integration patterns
• Experience or strong aptitude for understanding AI fundamentals, including how external applications interact with commercial LLMs to optimize output and cost efficiency
• Excellent communication and presentation skills, with confidence in leading technical discussions with both internal teams and client stakeholders
• Entrepreneurial mindset with experience in or strong interest in professional services environments
• Ability to work independently and take initiative in ambiguous situations, forging new paths in service delivery
• Strong project management and time management skills, capable of balancing multiple priorities in a fast-paced, deadline-driven environment
• Marketing technology experience preferred, with professional services background being a significant plus
• Willingness and ability to obtain relevant certifications, including Braze platform certifications and emerging AI/LLM certifications
• Ability to travel up to 20%

Additional Requirements

• Must be eligible to work in the United States without visa sponsorship now or in the future
• Commitment to continuous learning and staying current with rapidly evolving technologies and their applications in marketing operations
• Required to obtain and maintain relevant Braze certifications along with AI/ML platform certifications as they become available

Benefits

• Flexible PTO policy
• Medical, dental, vision, and life insurance
• Monthly tech stipend
• Paid parental leave
• Paid bereavement leave
• Paid sick time
• Mental well-being support
• In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana