Director of Operational Infrastructure bei ICBD

Description

Director of Operational Infrastructure – ABA Centers of America (Corporate HQ) 
Downtown Fort Lauderdale, FL HQ – In-Office 

Hybrid with Travel Expectation of 25% - EST and CST Time Zones

Who We Are 

We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we’ve scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making. 

Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—a rarity in today’s healthcare landscape. We’ve achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes. 

Our corporate team plays a mission-critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you’re a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence. 

Our Origin Story 

ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference. 

Recognition & Awards 

Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including: 

• Inc. 5000 – 5th Fastest-Growing Private Company in America. 

• Financial Times – #1 on "The Americas' Fastest Growing Companies".  

• EY Entrepreneur Of The Year® U.S. Overall. 

• South Florida Business Journal’s Top 100 Companies. 

• Florida Trend Magazine's 500 Most Influential Business Leaders. 

• Inc. Best in Business, Health Services.  
   

About the Role 

The Director of Operational Infrastructure is a senior leadership role responsible for developing and overseeing the systems and structures necessary to scale reliable operations nationally. Reporting to the Vice President of Operations Process Improvement, this position provides leadership in policy governance, process standardization, change management, and continuous improvement, with a focus on operational excellence and enhancing the experience of teammates and families. The role requires a highly organized, relationship-focused leader with the ability to build scalable systems, align stakeholders, and drive execution within a complex and rapidly growing healthcare environment.

Key Responsibilities

• Partner with the VP of Operations Process Improvement to co-facilitate the Process Governance Committee, proactively identifying policy needs, coordinating drafting/revisions with stakeholders, and ensuring policies are approved and deployed effectively.
• Maintain the infrastructure for consistent policy management, ensuring changes are transparent, accessible, and adhered to across the national footprint.
• Measure and report on policy adoption and compliance to drive accountability.
• Collaborate with subject matter experts to develop standard work for core operational processes.
• Apply human-centered design principles to create processes that are efficient, intuitive, and empathetic for teammates and families.
• Maintain a living repository of standard work, job aids, and supporting documentation.
• Partner with the cross-functional Change Management Team to conduct impact assessments for new strategies, policies, and initiatives, identifying implications for people, processes, and systems.
• Co-facilitate daily Change Management Huddles with cross-functional partners alongside the VP of Operations Process Improvement to align deployment efforts.
• Manage communication efforts by presenting at leadership forums, drafting written updates, and curating intranet content.
• Track adoption and effectiveness of changes, ensuring success is measured not only by deployment but also by sustained usage.
• Support the VP of Operations Process Improvement in executing high-priority operational initiatives by coordinating stakeholders, maintaining milestones, and driving accountability.
• Manage the Opportunities for Improvement (OFI) process to encourage field teammates to surface issues and ideas.
• Translate feedback into actionable improvements and close the loop with frontline teams to demonstrate responsiveness.
• Partner with the VP of Operations Process Improvement and the National Clinical & Field Operations team to monitor key operational metrics and use data to prioritize and refine improvement efforts

Requirements

Qualifications

• 5+ years in project management, operations management, or change management.
• Experience in healthcare, behavioral health, or multi-site service industries strongly preferred.
• Strong interpersonal and relationship-building skills with proven ability to influence executives and frontline leaders.
• Excellent communication skills in public speaking, facilitation, and written communication.
• Proficiency in Microsoft Suite, especially Teams, Planner, PowerPoint, and Excel.
• Demonstrated expertise in change management and operational execution best practices.
• Strong analytical and problem-solving skills, with ability to turn data into actionable insights.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

About ABA Centers of America

ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation’s leading provider of autism care. We acknowledge this form of healthcare demands unique, personal dedication. By identifying individuals possessing the right blend of compassion and expertise, we can provide our clinical team members with the support and opportunities they need to flourish.

Join our mission and help build the future with purpose!

ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.