Customer Success Consultant bei Infiterra

Description

Join our mission to grow and transform the subscription economy by simplifying subscription service delivery.

Infiterra’s B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, we're recognized for innovation and global impact—and we’re just getting started. We foster a collaborative and growth-oriented culture, allowing you to be part of a dynamic, forward-thinking team.

Kindly submit your resume in English.

About the Role

As a Customer Success Consultant at Infiterra, you will focus on onboarding, adoption, and customer enablement, playing a critical role in how customers start and scale with our platform. This role is designed for someone with a consultative mindset who enjoys working at the intersection of business understanding and technical implementation.

This role is open across multiple locations and will be scoped slightly differently depending on where you are based:

• DACH-based candidates (Germany, Austria, Switzerland):
  You will primarily support customers in the DACH region, with occasional travel within the region.
• Greece-based candidates:
  You will support customers across EMEA, North America, and APAC, working with distributed teams and international stakeholders.

The role is hands-on and delivery-oriented, but not transactional. You will lead onboarding initiatives, coordinate implementations across multiple teams, design and deliver enablement sessions, and proactively identify adoption risks before they turn into problems. Your success is measured by how confidently and independently customers are able to use the platform after go-live.

You are a consultant at heart and your core mission is adoption, enablement, and long-term success.

Key Responsibilities

• Lead onboarding and implementation: ensure smooth rollout across multiple teams and business units.
• Act as a consultant: uncover customer drivers, challenge requests, and guide clients toward high-value solutions.
• Drive Product Adoption:
• Understand customer goals and map them to product capabilities to ensure measurable value realization.
• Design and deliver enablement sessions to ensure strong product adoption.
• Identify adoption risks early and propose corrective strategies.
• Translate business needs into platform configurations and workflow recommendations.
• Customer Advocacy: Be the voice of the customer internally, providing product feedback, influencing the roadmap, and collaborating with Product and Engineering.
• Risk Mitigation: Detect churn risks early and execute recovery plans.
• Performance Tracking: Use customer health scoring, usage analytics, and engagement metrics to drive outcomes.
• Presales Involvement: Partner with the Sales team during late-stage deal cycles to influence solution design, validate customer requirements, and set clear success criteria and adoption expectations before signature.

Requirements

• 4+ years of experience in Customer Success, Consulting, Implementation, or Onboarding within a B2B SaaS environment.
• Proven experience leading end-to-end onboarding or implementation projects.
• Strong ability to translate business drivers into technical workflows.
• Ability to simplify complex technical concepts and communicate them clearly to both technical and non-technical audiences.
• Excellent communication skills and confidence when working with multi-stakeholder environments, and especially senior stakeholders.
• Proven track record in building long-term customer relationships.
• Exceptional project management, analytical, and problem-solving skills.
• Strategic and consultant mindset—thinks big, acts bold, and always looks for scalable solutions.
• Willingness to travel when needed, depending on location and customer coverage.

Language Requirements

• English: Professional fluency (required for all locations).
• German:
• Required for DACH-based candidates.
• Nice to have for Greece-based candidates.
• Spanish:
• Nice to have for all candidates.

Bonus points 😉

• Strong understanding of SaaS metrics: ARR, GRR/NRR, adoption rates, and expansion revenue.
• Experience using CRM and customer success platforms (e.g., HubSpot, Salesforce, etc.).

Sounds like you?
It is a Win-Win🌟

Benefits

• A tech-passionate team with a friendly culture and an international breed.
• Fully remote work.
• Flexible working hours.
• Work-from-anywhere scheme (travel and work).
• Learning & development budget.

If you feel you’re a great fit, please apply!
We’d love to hear from you!

All applications will be treated with confidentiality.
Please note that due to the high volume of CVs received, only candidates who are a good fit will be contacted for an interview.

As part of our commitment to diversity in the workforce, Infiterra is dedicated to Equal Employment Opportunity, ensuring that all individuals are treated with respect and consideration without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.