Senior Customer Success Project Manager bei Salsify
Salsify · Remote
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
The Sr. CS Project Manager will be a key driver for operational excellence and strategic execution within the Customer Success organization. This role involves overseeing critical processes, managing high-impact cross-functional projects, and ensuring the CS team is aligned with both department-specific and company-wide objectives.
Responsibilities
- Process and Program Management: Own and manage the RAD4 process for Customer Success, including attending meetings, leading project workstreams, and coordinating the involvement of relevant CS team members.
- Lead and drive complex, cross-functional project initiatives: Provide general project management for complex, customer-facing workstreams with set deadlines, such as product deprecations, key retailer changes, new product launches, or cohort-based communications. This includes creating project plans, assessing customer impact, tracking compliance, and reporting on results. Strategically aligning the efforts of diverse teams (e.g., Engineering, UX, Product, and Operations) to deliver integrated solutions that meet defined business objectives.
- Goal Setting & Accountability (OKRs): Own and manage the Customer Success OKRs in partnership with CS management, including building and running the quarterly OKR framework, maintaining up-to-date documentation, and holding key result owners accountable.
- Company Goal Alignment: Own and manage the CS portion of Company OKRs, ensuring delivery, measurement, and proactively identifying conflicts (e.g., capacity constraints) or blockers.
- Risk & Roadblock Management: Raise key information, roadblocks, and potential conflicts (between RAD4s, Company OKRs, and CS OKRs) to CS Management across Mid-Market (MM), Enterprise (ENT), SXM, and Globals segments, suggesting solutions to leadership.
- Event Support: Support the CS-owned portion of event management for major events like Digital Shelf Summit, Insiders, and Customer RUGs, partnering with CS Management and Marketing to ensure effective task completion and internal/external communication.
Qualities
- Passionate about delivery processes and collaboration across teams, including Product, Project Management, Engineering, and go-to-market functions.
- Skilled in balancing a strategic delivery vision with meticulous attention to detail and follow-up.
- Equally adept at optimizing delivery processes and shepherding initiatives through to achieve results.
Required Skills and Qualifications
- Exceptional negotiation and influence skills required to manage competing priorities and secure buy-in across diverse cross-functional teams (e.g., Product, Engineering, leadership) on critical resource allocation and scope decisions.
- Extremely organized and highly detail-oriented.
- Familiarity with data and CRM tools such as DOMO, Excel, and SFDC.
- Strong project management skills, with the ability to autonomously create and manage multiple complex projects and workstreams simultaneously.
- Excellent documentation skills.
- Clear and concise communicator, capable of distilling complex topics into clear communication for leadership, the team, and customers.
- Metrics-oriented approach, ensuring all efforts are documented and measurable.
- Proven ability to influence peers and hold project owners accountable for deadlines, documentation, and measurement.
- We pay market rates, which are competitive and equitable
- We pay based on performance and proficiency, not tenure
- We adjust proactively; when the market moves, we do too
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent '[email protected]' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
As part of the hiring process, we may be conducting reference checks with your provided contacts.
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [email protected].
We take your security seriously. When applying for a position with us, please be aware of the following:
Official Communication Channels
All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels.
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Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening.
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