Director of Agent Success bei ONE Sotheby's International Realty

Description

About ONE Sotheby’s International Realty

ONE Sotheby’s International Realty is the premier luxury real estate brokerage along Florida’s East Coast, supporting over 1,300 advisors across 30+ offices. With world-class marketing, industry-leading tools, and a globally recognized brand, we are committed to elevating the agent experience and accelerating advisor success from day one.

We are seeking a Director of Agent Success—an experienced, dynamic, solution-oriented leader who will become the central point of contact and trusted guide for agents navigating our systems, tools, culture, and operational ecosystem. This person will shorten the learning curve for new and existing agents, drive adoption of our technology suite, and ensure every advisor is empowered to thrive.

ROLE SUMMARY

The Director of Agent Success acts as the one-stop resource for agent questions, training, onboarding support, and technology adoption. This role requires deep knowledge of our tools—including AppFiles, Rechat, OKTA, marketing platforms, and all systems within the Agent Dashboard—as well as exceptional interpersonal and communication skills.

This leader will help agents “connect the dots” across departments, tools, and processes, ensuring they integrate quickly into our culture and understand how to leverage the full value of ONE Sotheby’s International Realty. The ideal candidate is proactive, highly organized, and deeply committed to elevating the agent experience.

Key Responsibilities
Onboarding & Integration

• Partner closely with the Growth, Onboarding, and Managing Broker teams to ensure seamless new-agent integration.
• Build an early success roadmap that shortens learning curves and increases first-90-day engagement.
• Introduce agents to company culture, leadership structure, and available support teams.

Agent Success & Support

• Serve as the primary day-to-day resource for agent questions, troubleshooting, and guidance across all ONE Sotheby’s systems and tools.
• Provide personalized, high-touch support via phone, email, in-office appointments, and small-group sessions.
• Help agents understand and apply business tools—Rechat, AppFiles, OKTA, dashboard apps, marketing resources—to grow and streamline their business.

Technology Adoption & Training

• Promote adoption of all core platforms through 1:1 coaching, office visits, webinars, workshops, and structured training sessions.
• Develop and deliver a comprehensive curriculum for new and experienced agents, including onboarding modules, refresher courses, and skill-development tracks.
• Create training collateral: step-by-step guides, video tutorials, checklists, and presentations.
• Track tool usage and identify opportunities to increase engagement and proficiency.

Cross-Department Collaboration

• Act as an internal liaison between agents and Marketing, IT, Product, Transaction Management, and Leadership.
• Gather feedback from agents and provide insights to improve tools, workflows, and the overall agent experience.
• Support broader company initiatives, including office openings, large-scale training days, new software rollouts, and strategic growth projects.

Leadership & Mentorship

• Serve as a mentor to Agent Experience teams, providing escalation support and professional development.
• Model a culture of excellence, hospitality, ownership, and solutions-focused thinking.

Requirements

What We’re Looking For
Experience & Qualifications

• 3–5+ years of experience in real estate, training, customer success, brokerage operations, or similar high-touch service environments.
• Strong working knowledge of real estate technology and/or a demonstrated ability to master platforms quickly.
• Experience leading trainings—virtual or in-person—strongly preferred.
• Familiarity with enterprise systems (CRM, workflow tools, document management platforms) a plus.
  

Skills & Competencies

• Exceptional interpersonal skills; able to connect with agents at all levels and build trust quickly.
• Strong communication abilities—clear, empathetic, confident, and patient.
• Highly organized with meticulous attention to detail.
• Proven ability to troubleshoot issues, think critically, and propose solutions.
• Creative problem solver who thrives in fast-paced environments.
• Able to work collaboratively across departments and represent the voice of the agent.
• Self-motivated, proactive, and committed to elevating the agent experience.
• Ability to lift up to 25 lbs and work onsite during standard operating hours.

Cultural Qualities

• Passion for supporting real estate professionals.
• Excited about cultivating community and in-office engagement.
• Embodies the brand’s values: excellence, integrity, service, and growth.Experience & Qualifications
• 3–5+ years of experience in real estate, training, customer success, brokerage operations, or similar high-touch service environments.
• Strong working knowledge of real estate technology and/or a demonstrated ability to master platforms quickly.
• Experience leading trainings—virtual or in-person—strongly preferred.
• Familiarity with enterprise systems (CRM, workflow tools, document management platforms) a plus.
  

Benefits

Benefits

• Medical, Dental, and Vision
• 401(k)
• Generous PTO and holiday schedule
• Start-up style environment with significant growth opportunities
• Ongoing training and development
• The opportunity to directly shape the agent experience at the region’s most prestigious brokerage

Equal Opportunity Employer

MDLV, LLC dba ONE Sotheby's International Realty is an Equal Opportunity Employer. We participate in E-Verify and conduct background checks.