Intake & Assessment Support Specialist bei World Relief
World Relief · Chicago, Vereinigte Staaten Von Amerika · Hybrid
- Optionales Büro in Chicago
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
World Relief in Chicagoland serves adult students at every stage of their language learning journey, including career specific language classes, job readiness for newly arrived refugees and asylees, leveled general English class, and literacy and schooling support. The role of the Intake & Assessment Specialist is to manage community and client interest (including recruitment), oversee and conduct English level pre-and post-tests, and complete intakes for prospective and returning students wishing to enroll in English language classes with World Relief. Other duties involved in the role include case noting, data entry, quality control, and working with the Student Support Services team to provide new student orientations, as needed.
Tuesday and Thursday evening hours are required for this role to conduct remote (from home) progress testing of students during online night classes. Otherwise, flexible scheduling.
ROLE & RESPONSIBILITIES:
- Intake & Assessment (70 % of time)
- Assist Student Support Services team in registering prospective students for English language classes, both online and in-person, through testing and intake completion
- Provide remote and in-person placement tests to new students (primary focus on enrolling new arrivals with assistance to Student Support Team enrolling community immigrants)
- Ability to provide new student assessments and intake completion support on Tuesdays in Aurora, Wednesdays in Carol Stream or Lombard, and Thursdays in Albany Park.
- Use placement tests and intake information to place students in appropriately leveled English language classes
- Manage database imports to ensure all students are enrolled and intake processes are complete for Adult Education process and larger World Relief processes.
- Help coordinate and facilitate post-testing process for students, including night progress tests As needed, receive training in intake and assessment, including NRS reporting standards
- Recruitment (20% of time)
- Advertise English classes to the community through various recruitment initiatives
- Distribute flyers and other informational materials at advertising locations and community events
- Attend community events to promote Adult Education programs
- Develop new, creative, and effective recruitment initiatives in collaboration with various departments at World Relief
- Regularly update community partners and encourage organizations to refer potential students to register for World Relief English classes
- Attend office specific Tracking Team meetings to keep the broader organization up to date on course offerings and upcoming course development
- Retention (10%)
- Contact prospective students who have been assigned but have yet to enroll to promote engagement
- Contact students who have enrolled but dropped, or requested transitions, to find suitable class placement for their schedules to retain/re-enroll students
- Track intake log data and participate in Student Support Services meetings to track pain points and potential at-risk students
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
- Bilingual
- Associate degree or equivalent required, further education highly preferred
- Access to own transportation to commute to/between work sites in DuPage, Aurora, Chicago
PREFERRED QUALIFICATIONS:
- Multilingual
- Previous involvement with educational programs strongly preferred
- Experience in advertising/marketing or recruiting is desirable but not required
- Experience in living and/or working in cross-cultural environment preferred
- Experience in working with database programs is desirable.
- Ability to communicate effectively in English, both orally and in writing
- Strong attention to detail
- Able to handle multiple tasks and keep deadlines
- Strong organizing and coordinating skills
- Ability to work independently
- Intermediate to advanced Microsoft Excel proficiency
- Flexible and adaptable
- Able to work some evening and Saturday hours
World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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