German Speaking Customer Service for Energy (Oil & Gas) industry -Remote Greece bei Patrique Mercier Recruitment By Nellie
Patrique Mercier Recruitment By Nellie · Deutschland · Remote
Description
Patrique Mercier Recruitment FR is proud to announce a fantastic opportunity for a German Speaking Customer Service Representative in the Energy (Oil & Gas) industry. Join a dynamic team focused on providing exceptional support to German-speaking clients. This position is perfect for individuals who are eager to contribute to the energy sector while delivering top-tier customer service.
Responsibilities
- Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries related to oil and gas products, services, and account management.
- Handle customer complaints effectively and efficiently to ensure satisfaction.
- Collaborate with internal teams to address complex customer issues and provide timely solutions.
- Maintain up-to-date knowledge of products, services, and industry regulations.
- Document all customer interactions accurately and maintain comprehensive records for reporting purposes.
- Support the sales team by providing insights from customer feedback to enhance service offerings.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer service, preferably within the energy, oil, or gas sectors.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with the capacity to handle multiple tasks simultaneously.
- A proactive attitude, with a focus on customer satisfaction and service excellence.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks