Exciting Opportunity: German Customer Support in Greece with Relocation at Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Customer Support Representative in Greece, complete with a relocation package! This position is perfect for individuals who are looking to further their careers in customer service while immersing themselves in the beautiful and historically rich environment of Greece.

Key Responsibilities

• Provide outstanding support to German-speaking customers through various communication channels, including phone, email, and chat.
• Respond to customer inquiries regarding products, services, and company policies promptly and accurately.
• Effectively manage and resolve customer concerns and complaints to ensure high satisfaction levels.
• Document all customer interactions meticulously in our CRM system for continuous quality improvement.
• Collaborate with colleagues across departments to deliver holistic solutions to enhance customer experiences.
• Keep up to date with product knowledge, industry trends, and company offerings to provide informed support.

Requirements

• Fluency in German (both spoken and written) is essential; proficiency in English is advantageous.
• Previous experience in customer service or support roles is highly preferred.
• Excellent communication skills paired with a customer-focused attitude.
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
• Familiarity with customer service software and CRM systems is a plus.
• Ability to work well both independently and as part of a collaborative team.
• A willingness to relocate to Greece and embrace its vibrant culture and lifestyle.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...