Claims Specialist bei Neil Jones Food Company

The Neil Jones Food Company is an industry leader, processing superior quality fresh-packed, vine-ripened California tomatoes and Pacific Northwest fruit. Headquartered in Vancouver, Washington, NJFC has been providing our nation’s discerning foodservice, retail, industrial and institutional customers with the finest quality canned and pouched products for over 50 years. NJFC operates three production facilities: Northwest Packing in Vancouver, WA.; San Benito Foods, in Hollister, CA; and Toma-Tek in Firebaugh, CA.  

We are looking for a Customer Support & Claims Specialist to be responsible for delivering exceptional customer service while managing claims and escalations. This role will be responsible for operating procedures to resolve issues efficiently uphold NJFCO’s commitment to integrity and customer service excellence at our corporate headquarters in Vancouver, WA.

For additional information, please see our “About Us” video, Our Story - Neil Jones Food Company

Key Responsibilities: 

• Respond promptly and professionally to customer inquiries while maintaining confidentiality and ensuring all interactions meet safety rules and organizational standards.
• Receives, reviews, and processes claims end-to-end, verifying documentation accuracy and entering data precisely into PeopleSoft.
• Communicates with claimants and internal departments to obtain required information, ensuring claims move efficiently through the workflow.
• Monitors and tracks claim status daily; troubleshoots issues, resolves errors, and collaborates with team members to drive timely resolutions and identify process improvements.
• Maintains organized records and administrative systems in accordance with retention requirements; supports special projects and performs additional duties as assigned.

Requirements: 

• High school diploma; associate’s degree in accounting, Business Management, or related field preferred.
• 2 years’ administrative experience within loss prevention, claims, manufacturing production planning or quality assurance.
• Strong administrative, analytical, and organizational capabilities, including excellent data entry accuracy, high attention to detail, and the ability to interpret claims, agreements, and standard operating procedures.
• Proficient communication and collaboration skills—effective in both oral and written communication, able to work independently or as part of a team, and capable of managing multiple competing priorities.
• Skilled in Microsoft Office (Excel and Word), with demonstrated critical thinking and problem-solving abilities, objectivity, and the ability to maintain confidentiality in handling sensitive information.
• Ability to pass a background check 

Compensation: 

The wage range is $22.50-$25.00 based on experience and qualifications.

Benefits: 

• Medical, Dental, & Vision coverage
• 401(k) match with Traditional & Roth options available
• Company paid Life and AD&D insurance
• 10 paid vacation days, 9 paid holidays, and separate sick time
• Employee Assistance Program
• Numerous other voluntary insurance products available
• Convenient location, 2 miles west of downtown Vancouver
• Free parking

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

The Neil Jones Food Company participates in E-Verify

E-Verify Participation

If You Have the Right to Work, Don't Let Anyone Take It Away

We are an Equal Opportunity and Fair Chance Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, disability, age, citizenship status, genetic information, military or veteran status, and other protected status under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.