Support Team Manager bei Steel Technologies

How you can contribute: 

• Lead using our Cultural Tenets to help achieve Company objectives by ensuring great support
• Collaborate with other Support Team Managers and Support Teams for Inside Sales and Purchasing to build world-class processes, proactive teams, and superior customer support
• Develop and monitor Key Performance Indicators to regularly evaluate team and individual performance
• Develop your Support Teams and teammates
  1. Team building and engagement
  2. Set measurable goals, evaluate performance, and hold your Support Teams and individual teammates accountable
  3. Timely complete HR functions (e.g. hiring/onboarding, status change forms, Leave of Absence coordination, timecard review/approval, time off approvals, separation forms, etc.)
  4. Performance management through one-on-one meetings, annual performance assessments, timely and honest feedback, goal-setting, etc.
  5. Proactively manage conflicts
  6. Collaborate with internal and external training resources to provide developmental training opportunities for your Support Team teammates, including but not limited to:
     • Develop the team’s understanding of optimal supply chains
     • Develop the team’s business acumen (e.g. how inventory levels align with working capital, ROWC and ROIC)
     • Conflict resolution
     • Effective communication
     • Internal processes/best practices

• Collaborate with, provide feedback to, and seek feedback from the General Manager of Inside Sales and Purchasing, Regional and Divisional Vice Presidents, General Managers of Sales, General Managers of Operations, and other cross-functional leaders to ensure cooperation and teamwork across all functional areas
• Leverage business and market understanding to help your Support Teams drive profitability and growth
• Problem-solve within the Company to build world-class processes and ensure an efficient and proactive team
• Work in the office and interact with others face-to-face to further collaboration and promote learning, training, development, growth, and productivity of your Support Teams.
• Other duties as assigned

What you need to be successful:

• Prefer a Bachelor’s degree in a related field and five years of experience in a leadership role responsible for managing people/teams.  Formal education may be substituted with experience and training when competency in the position is demonstrated.
• Demonstrated ability to engage, manage, and lead people successfully with positivity and cultural alignment
• Courage and ability to have effective difficult conversations and give constructive feedback
• Ability to think strategically and align activities with Company goals
• Proactive with strong conflict resolution and problem-solving skills

• Experience in cross-functional collaboration and process improvement
• High emotional intelligence and cultural awareness

• Demonstrated ability to work effectively with all levels of management and teammates
• Excellent communication skills internally and externally with all levels of the organization
• Meeting leadership skills (e.g. agenda, time management, assignable action items, etc.)
• Proficiency in Microsoft Office. AS400 and/or Invex experience is a plus
• Ability to sit, stand, and walk for extended periods
• Ability to travel as needed

Reasonable accommodations may be made for those who can perform the essential duties of the job.

What We Can Offer:

• Medical, Dental, and Vision
• Competitive Wellness Program, providing up to 100% discount on medical premiums
• Short-Term and Long-Term Disability
• Supplemental Insurance through Allstate for additional coverage on accidents + cancer
• Employer-Paid Life Insurance 
• 401(k) after 60 days of employment + competitive match after one year
• Health Savings Account and Flexible Spending Account
• Great discount programs in automotive, technology, and more
• Education Assistance is available for job-related courses to further your education, with up to 100% paid tuition for maintenance-related coursework and certifications
• Career Advancement Opportunities
• Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal, and Family services

Steel Technologies is a safety-sensitive workplace. All employment offers are contingent upon results of a 10-panel drug screening, including marijuana.

Steel Technologies is an equal opportunity employer and considers all qualified applicants without regard to any classification protected by federal, state and/or local law.