Support Specialist Supervisor bei VOA Alaska

Position Title:  Support Specialist Supervisor

Reports To:   Program Director of Integrated Services 

Direct Report(s): Peer Support Specialists, Case Managers, Behavioral Health Associates

Classification:   Exempt; Salary; Full-Time

Overview

The Support Specialist Supervisor provides leadership, coordination, and supervision for the Day Treatment program within VOA Alaska’s larger Outpatient Program. multidisciplinary support team within a youth-focused co-occurring mental health and substance use treatment program. This role ensures the program’s continued adherence to established structure, clinical expectations, and quality care for youth ages 12–18. The supervisor is responsible for oversight of behavioral health support services, case management, peer support, and transportation systems, and plays a critical role in maintaining program compliance and supporting staff development.

VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. We are honored to walk with families during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are looking for individuals who espouse these core values and align with this mission of services to the community.

Essential Functions, Duties & Responsibilities

Program Management

• Develop and maintain weekly program schedules and group activity calendars.
• Oversee and coordinate client transportation services in collaboration with transportation staff.
• Ensure adherence to daily routines, program structure, and treatment principles.
• Monitor and track client attendance and billable service hours to support Daily Rate billing compliance.
• Participate in OP Leadership Meetings; communicate program needs, concerns, and successes.
• Contribute to program design, quality improvement, and strategic planning.
• Oversee transportation logistics, ensuring compliance with safety protocols and timely access to services.
• Ensure consistent implementation of VOA Alaska’s program principles, structure, and evidence-based practices.

Supervision & Staff Oversight

• Provide direct weekly supervision to:
• Behavioral Health Associate (BHA)
• IOP Behavioral Health Associate 
• Case Manager
• Peer Support Specialist
• Conduct and document regular individual and group supervision sessions with supervisees.
• Review and audit documentation for accuracy, clinical quality, and timeliness.
• Monitor supervisees’ caseloads and ensure caseload reports are up to date and action oriented

Clinical Services

• Provide individual and group counseling to youth with co-occurring substance use and mental health needs.
• Support integration of trauma-informed and culturally responsive care.
• Assist in crisis intervention and service planning as needed.
• Collaborate with clinical staff to ensure consistency in care coordination and recovery planning.
• Advocate for program needs, staff support, and improved clinical outcomes in multidisciplinary settings.

Training & Development

• Onboard new staff and support ongoing professional development for supervisees.
• Lead or coordinate regular in-service training on topics related to behavioral health, ethics, documentation, boundaries, engagement strategies, and recovery support.
• Mentor and support staff to grow in their roles and align with program values.

Knowledge, Skills and Abilities

• Minimum 3 years’ experience working in behavioral health or substance use treatment, with youth preferred.
• At least 1 year of supervisory experience in a clinical or support services setting.
• Certification or credential in addiction treatment or peer support (e.g., CDC, CADC, CRSS) is preferred.
• Strong understanding of co-occurring disorders, trauma-informed care, adolescent development, and integrated dual-diagnosis treatment.
• Knowledge of Medicaid billing, documentation standards, and case management.
• Excellent organizational, leadership, and communication skills.
• Must be 21 years of age or older.
• Must have a valid driver’s license with a good driving record.
• Must pass a background check or complete the variance process.
• Ability to manage multiple priorities, maintain accountability systems, and model healthy boundaries.

Working Conditions

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works in office areas.   Interacts with staff, consultants, and outside vendors.  May be subjected to interruptions throughout the workday. 

Work from home/In office combination: Includes structured workdays with consistent days and times. Must be available/reachable and connected into the VOA AK phone/ IT system and must be reachable via telephone and email during available work hours.  Must have a private work area for conducting telehealth services.

Remote work: This position will include various off-site locations, work in the community. Ability to work independently is vital to the success of this position while managing workflow and own client contact/scheduling. 

While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision.

Acknowledgement

Every effort has been made to identify the essential functions of this position.  However, this job description in no way states or implies that these are the only duties you may be required to perform.  The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.