Inside Sales Group & Events Manager @ The Residence Inn Crabtree bei Summit Hospitality Incorporated

Description

Position Summary:

The Inside Sales & Group Manager for the North Raleigh Market is a key contributor to the success of group sales and event execution across affiliated properties. This role manages all phases of group business—from lead generation and qualification to post-event follow-up—while serving as the primary in-market contact for event planners. Through proactive communication and collaboration with sales, revenue, and operations teams, the coordinator ensures exceptional client experiences, drives revenue growth, and supports the strategic expansion of the hotel portfolio.

Overall Responsibilities:

· Responsible for pre-event/group, event/group, and post-event/group planning & communicating

· Build and maintain strong group contact relationships 

· Advocate service excellence, teamwork and an environment to have fun, learn and succeed

· Work effectively with upper management to communicate, collaborate and support the company/hotel objectives 

· The expectation of this position requires a minimum 40-hour work week which may include weekends/evenings (Saturday and/or Sunday).

· Tactical and timely execution of hotel and market sales initiatives through group strategies

· Leverage our business and community relationships and drive group revenues into our portfolio of hotels

· Reactive sales efforts to maximize business opportunities and revenue

· Provide a comprehensive business partnership with our customers to drive loyalty, increase market share, and focus on customer experience

· Performance accountability though goal and activity achievement

Requirements

Primary Responsibilities:

· Serve as the main point of contact for all group/event turnovers received from Area Sales Managers.

· Accurately build group blocks in FOSSE and verify all event turnover details to ensure correct room block setup and proper data entry in all relevant fields.

· Collaborate daily with properties and the Revenue Manager to wash and balance room inventory.

· Create and maintain digital event files for each group/event turnover.

· Conduct personal introductions to clients as the hotel contact following the initial Sales Manager introduction.

· Communicate all changes, additions, and cancellations to Sales, Revenue Management, and Operations teams.

· Ensure accurate tracking and data entry in the Customer Relationship Management system (CRM/Delphi).

· Create, modify, and distribute Banquet Event Orders (BEOs) for applicable bookings.

· Enter rooming lists and client-requested reservations into the system.

· Ensure method of payment is collected, entered into the PMS system, and authorized prior to the event.

· Follow up with clients to gather all necessary information for a successful event (e.g., cut-off dates, welcome notes, credit card authorizations).

· Verify all charges on group billing prior to sending final invoices to clients.

· Actively participate in sales meetings and advocate for group business.

· Communicate professionally and clearly in all written and verbal correspondence.

· Submit time-off requests in accordance with company policy.

· Conduct weekly or bi-weekly BEO meetings with Inside Sales and property operations teams, including AGM, GSM, and Front Desk Supervisors.

· Provide support to other sales team members as needed.

· Adhere to all Standard Operating Procedures (SOPs).

· Utilize management, communication, and organizational tools/systems effectively to meet individual and team goals.

· Re-solicit past groups for rebooking opportunities.

· Monitor, qualify, and respond promptly to all group business inquiries.

Additional Responsibilities:

· Post and verify all charges on group billing prior to client distribution.

· Stay informed on brand sales initiatives, strategies, trainings, and systems.

· Represent the hotel in community events, associations, and organizations to promote brand presence.

· Participate in assigned corporate and brand sales training programs.

· Complete annual self-performance appraisals.

· Respond to all Meeting Room Requests 

· Respond to all courtesy blocks requests (10 rooms)

· Coordinate hotel accommodations for NC State visiting teams, qualifying team needs and expanding hotel relationships within the NC State Sports Teams network

· Managing the Travel Champ partnership. This includes renewing the annual Summit contract for Presidents Day Tournament and being POC for individual teams that contract with Raleigh hotels

Benefits:

· Personal time/ Vacation time for Fulltime associates

· Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental insurance for Fulltime associates

· Hotel Discounts

· Quarterly Bonuses

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.