Senior Manager - Alliances Risk Operations bei American Express

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium and large businesses. To ensure we keep on the leading edge of the dynamic commercial payments landscape, the GCS Strategy, M&A and Alliances team is charged with defining the long-term business objectives and driving strategic opportunities to accelerate revenue growth. The team plays an integral role in defining, developing, and leading new strategies, inorganic growth (M&A), partnership (Alliances) opportunities, as well as managing Annual Investment Planning, Opex, Strategic Engagement Team to accelerate our overall strategy and vision.

This individual will partner with teams such as Control Management, Product, GCO, TLM, and other risk pillars on behalf of the Alliances team, ensuring third-party partners follow AXP (American Express) guidelines and policies. They will drive operational excellence by identifying areas of process and design improvement, while developing clear playbooks and frameworks for consistent execution, strengthening governance and control practices across the partner ecosystem. 

The ideal candidate is a strategic thinker with a deep understanding of third-party risk management, control frameworks, and operational rigor. They will serve as a key liaison across internal stakeholders to ensure risk mitigation, compliance assurance, and audit readiness for Strategic Alliances.

Key Responsibilities:

• Maintain and enhance the playbook for third parties to undergo risk assessments by AXP
• Lead cross-functional collaboration across all lines of defense to identify and implement operational improvements in risk management processes
• Drive the execution of enterprise control requirements, including RCSA migration, PRSA refresh cycles, and Business Impact Analyses
• Lead OpsRisk work streams for SMA, ensuring compliance, alignment and documentation accuracy
• Develop and maintain comprehensive TLM and other governance framework process guides, onboarding materials, and training documentation to support consistent risk and control execution
• Train the Alliance Management team on third-party management responsibilities, including risk identification, onboarding requirements, ongoing monitoring, control execution, and compliance procedures
• Provide audit and regulatory support, ensuring timely and complete responses to Internal Audit, FRB, and other enterprise review bodies
•  Collaborate with GCO, Data Governance, and InfoSec teams to align partner frameworks with AXP policies and regulatory expectations
•  Mitigate risk and advise on governance frameworks for new partnerships, market expansions, and product considerations to ensure alignment with enterprise standards and regulatory guidance
•  Proactively identify and mitigate risks by maintaining strong relationships with Control, Product, and Risk partners
• Lead ad-hoc operational projects related to control management, process optimization, and strategic enablement within B2B Strategic Alliances

• Support Business Impact Assessments and risk evaluations for Strategy, M&A, and Alliances initiatives
• Advise on control integration and continuity planning for new programs or acquisitions impacting the SMA organization

Minimum Qualifications:

• Demonstrates strategic thought leadership and intellectual curiosity to proactively see opportunities, anticipate challenges, and provide solutions
• Ability to work in a matrixed organization and get results through influence
• Excellent written and oral communication skills; ability and comfort synthesizing large amounts of information for senior leadership
• Comfortable leading multiple priorities simultaneously in a fast-paced environment
• Self-starter with initiative, drive, and attention to detail

• Critical thinker with the ability to develop a multidimensional action plan that delivers results

   

• Bachelor's degree or equivalent experience

Preferred Qualifications: 

• High proficiency in PowerPoint and Excel; Archer and Process Unity a plus
• Knowledge on FinTech companies and market trends 

%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ESalary Range: %24103,750.00 to %24174,750.00 annually + bonus + benefits%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones%27 physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECompetitive base salaries%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EBonus incentives%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E6% Company Match on retirement savings plan%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree financial coaching and financial well-being support%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EComprehensive medical, dental, vision, life insurance, and disability benefits%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree and confidential counseling support through our Healthy Minds program%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECareer development and training opportunities%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFor a full list of Team Amex benefits, visit our %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/colleagues/benefits%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EColleague Benefits Site%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. 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