Homeoffice Regional Account Manager (Southeast) bei Intrax

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Supervisor Responsibility

The RAM has direct supervisory responsibility of all host companies in the portfolio of their direct territory.

Position Summary

The Regional Account Manager will directly manage an established portfolio of Intrax premium Host Companies for the placement of seasonal international student workers and develop new Host Companies for territory expansion based on seasonal goals established by the Regional Accounts Director. The position will require diligent teamwork with the partner services (Account Manager) team for the fulfillment of jobs in inventory. All jobs must be compliant with the Department of State regulations. RAMS will also support all participants in their respective territories to ensure program expansion. The Regional Account Manager will work from their home office supported by Intrax headquarters, San Francisco. 

Duties and Responsibilities

•    Fully knowledgeable of the SWT regulations and any addendums present by the Department of State.

•    Represent the organization in the field to ensure adherence with all regulations.

•    Collaborate with full cooperation with all members of the work groups comprised of Regional Account Managers, Partner Account Managers and the Global Development Manager for the fulfillment of jobs while understanding the perspective of the international partners as needed.

•    Will proactively communicate the needs of host companies to HQ and escalate all service quality issues as necessary while also communicating regulatory, partner and other compliance matters to the Host Companies as needed.

•    Ensure premium placements meet Intrax quality and standards as regulated by the Department of State and accepted by an internal gatekeeping process for compliance.

•    Obtain Host Company Agreements from all host companies in the portfolio.

•    Generate Job Description Documents (JDD) with full compliance.

•    JDDs and their related volume will be entered into the system carefully to ensure all job opportunities match the actual needs of the host companies. The RAM must diligently register the correct volume of jobs to avoid future cancellations.

•    Maintain updated information as required in SFDC and meet weekly tracking reports posting actual jobs in system per season as well as new business development prospects.

•    Visit premium host companies as needed.

•    Manage host company validation process. 

•    Provide premium Host Company program training, site/housing assistance and evaluation where needed, assists in the development of cultural activities for internationals via host company events or community involvement.

•    Manage the account renewal recruitment process and maintain transparency and timeliness with all administrative and reporting requirements.

•    Provide high quality customer support service to premium program host companies, participants and overseas partners.

•    Responsible for the timely management of regional premium placement issues.

•    Provide regional emergency support for all Intrax program participants as needed.

•    Provide support on host company hiring events and tours as needed.

•    Excellent understanding of the participant recruitment process and requirements.

•    Must be highly available and responsive to host companies, participants, partners and HQ.

•    Developing recruitment plans for host companies, including in-person hiring tours, Zoom interviews, and interviews by proxy on behalf of host companies.

•    Receive and handle a high volume of incoming calls and emails from participants and host companies.

•    Research and become familiar with US government regulations and rules related to the BridgeUSA (J-1 visa) exchange visitor program, including tax rules, social security procedures, prohibited placements, and more.

•    Handle urgent and/or escalated issues concerning participant health, safety, and welfare.

•    Vet host companies via email, phone, and web searches to ensure job placements meet or exceed US government regulations.

•    Maintain accurate documentation of participant and host company contact.

•    Use the Intrax database to confirm participant arrivals, monthly check-ins, and reported concerns.

•    Write incident reports to the US Department of State on participant issues in the field.

•    Assist in locating and securing housing leads for participants prior to their arrival in the United States.

•    Lead weekly regional team meetings and attend all-team meetings and attend special trainings.

•    Assist with training new department staff when appropriate.

•    Involvement/management of Community Support Groups (CSGs) in your region. 

•    Conduct strategic site visits and/or assign appropriate staff. 

•    Additional tasks may be assigned as needed. 

Additional Responsibilities

•    Be on call after-hours and on weekends/holidays for emergency support issues for assigned region. There are always additional back-up staff on call as well. 

•    Review participant profiles and conduct occasional virtual interviews with participants on behalf of employers.

•    Short notice travel required to develop, maintain, and support regional premium accounts and escalated support issues.

•    International travel to support host company hiring tours as needed.

•    Backup other team members as necessary including other regions during absences.

•    Plan and implement Cultural Activities for participants in assigned region.

•    Take an active role in Community Support Groups, including Forums, Orientations, Committee Meetings, and Cultural activities. 

•    Other duties as assigned by Director.

Required Experience

•    Previous experience handling a high volume of incoming calls/emails.

•    Previous experience in a customer service environment.

•    Previous experience/knowledge of the Bridge USA (J-1 visa) Summer Work Travel program preferred.

•    Previous experience in cultural exchange program preferred. 

•    Previous experience working remotely, from home-based office, preferred but not required.

•    Bachelor’s degree or equivalent experience.

•    Familiarity with other cultures/international experience.

•    Excellent writing skills as depicted in your cover letter.

•    Strong time management skills to handle periods of high volume. 

•    Proficiency in Excel, Word, Outlook. Previous experience in Salesforce a plus.

Knowledge, Skills, and Attributes

•    Ability to manage business to business accounts with emphasis on customer service

•    Strong leadership, teamwork and interpersonal skills required

•    Responsive and proactive communicator

•    Excellent teamwork skills

•    Proven ability to work under pressure

•    High energy level

•    Strong written and verbal communication skills

•    Must have excellent organizational skills and attention to detail

•    Strong technology skills

•    Flexibility and an ability to adapt to a continuously changing industry

•    A proactive, self-motivated personality, eager to identify new and better ways of achieving goals

Performance Criteria

•    Meet or exceed business goals and objectives

•    Meet deadlines for all operational requirements

•    Provide superior customer service

•    Consistently complete all administrative duties thoroughly and on-time

•    Must demonstrate superior communication and collaboration skills

•    Achieve account retention, growth targets and territory expansion

•    Must adhere to all DOS regulations

Travel

•    International travel possible 

•    Driver’s License required 

•    Must be available to travel domestically, as needed. Most travel is planned, but occasional, unplanned emergency travel possible with little notice before departure. Estimated travel 3-4 weeks per year.

Pay Range:

$60,000 - $70,000 annually based on previous experience

Intrax Pay Transparency Statement: 

The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.