Specialist, Dispatch bei CAMPBELL OIL COMPANY INC

Description

Cape Fear Transport - Dispatch Specialist

Join us as we grow together personally and professionally! Four Generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.

POSITION OVERVIEW

We are looking for ambitious team members with a thirst for personal growth within a team environment, with a passion for service on the job, and the dream to be more than they are today! The Dispatch Specialist is responsible for customer order acceptance and leads dispatching activities within Cape Fear Transport. Additionally, they are responsible for managing inventories at certain company and customer locations and ensuring that these locations always have supply continuity. They will provide weekly reporting of their activities to the company Director. A detailed Job Description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

BENEFITS OVERVIEW

• Family first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Remote work in select roles
• Monthly teambuilding exercises
• Daily Pay if needed
• Flexible Schedules for attending family events
• Professional Training
• Advancement opportunities
• Leadership Training

ESSENTIAL JOB FUNCTIONS

· Perform lead dispatch duties for external customers in the Cape Fear Transport division, as well as for internal customers minuteman food stores and bulk plant operations.

· Receiving calls from drivers, addressing any loading, or unloading problems and providing solutions.

· Monitor driver’s routes and status to ensure delivery windows are met.

· Preparing daily work schedules and routes for next day orders.

· Report any allocation or terminal errors/issues to the customer and Ops Manager.

· Monitor the dispatch phone and fuel order e-mail inbox for incoming calls, text, and e-mail customer orders. Enter and dispatch all fuel orders through the companies dispatch system:

o Same Day orders

o Inventory management

· Maintain good working relationships with drivers.

· Successful management of inventory sites within company dispatch software.

· Responsible for inputting new site information into company dispatch software.

· Monitor drivers to ensure that loads are lifted correctly. Report any faults or mistakes to Ops Manager.

· Daily self-tracking of dispatch metrics and weekly reporting to the company Director.

Key Performance Indicators

Number of negative issues occurring during daily dispatch activities

· Each day this person has dispatch coverage, we will track the following.

o Any runouts from inventory managed locations caused by improper dispatching

o Inefficient and truck dead head

o Any incorrect sources, gallons, or product given to drivers that causes a billback from customer

o The goal is to have zero negative issues caused by improper dispatching

o Each week a summary report of any issues will be created by the Transport Director

Loads unable to be booked

· We do not ever want to turn down profitable loads due to inability to cover the load in the window prescribed by the customer. To ensure we never have to turn down loads we will do the following

o Monitor the dispatchers ability to multitask and shuffle responsibilities and loads to take more loads without causing a negative issue

o Driver communication

o Review the communication process between the dispatcher and customer to make sure that we have explored all possible acceptable receiving times

o Each week a summary report of any loads lost because of inability to the cover

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment and dial the telephone. They are regularly required to talk and hear. The employee is frequently required to stand, walk, sit, and lift to 30 lbs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Qualifications

EDUCATION & QUALIFICATIONS:

• Associates or Bachelor’s degree plus 2 years work experience preferred
• Strong organizational skills and able to work well in a structured environment
• Detail focused
• Ability to make continuous forward progress on multiple tasks or projects
• Possess advanced analytical skills
• Experienced computer skills working in Excel
• Excellent communication skills
• Commitment to Excellence and holding team to highest standards