Whole Care Program Clinic Coordinator bei HealthPoint Community Health Centers

Salary: $21.50 - $28.92 Hourly

Location: 126 Auburn Avenue, Auburn WA 98002, 1st floor 

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

Position will assure orderly operation of the Whole Care Program through administrative and clinical functions. This will be accomplished by maintaining close relationships with Auburn clinic operations leaders, community partners and sister clinics by providing information about the Whole Care Program and resources.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

Administrative Essential Duties

• Establishes priorities and adherence to guidelines, processes, procedures, policies, and standing orders for maintaining and improving standard work of the Whole Care daily operations.
• Order front and back-office supplies, including printing supplies, vaccines, medical, laboratory and pharmaceutical supplies, and patient education materials according to HealthPoint procedures and time tables.
• Responsible for facilitating Whole Care team meeting, to include preparing agendas, minutes, reports,
• Using data analytic tools and onsite observations, lead and monitor daily operations to ensure achievement of business goals and future expansion of the program within the organization
• Apply problem solving skills to address situations that require an immediate response including, but not limited to, issues interrupting clinic flow and staffing.
• Partner with the Business Director on change management and new program development as needed.

Clinic Essential Duties

• Define and enforce policies, procedures, and best practices to standardize the work of the Whole Care team.
• Use data analytics and direct observation to ensure business goals are met. This also includes planning for future program expansion within the organization.
• Ensure accuracy of all Whole Care program patient data and prepare presentations for internal leadership and partners.

Outreach Essential Duties

• Assist in the development and implementation of Whole Care program outreach activities and materials to enhance and improve customer service and client relationships through internal and external relationships. Coordinates, and staffs events and maintains outreach calendar of these events.

General Essential Duties

• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Ensure all work is completed in support and enhancement of the objectives and goals of the organization.
• Continuously evaluate Whole Care program and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and processes.
• Other duties as assigned.

SECONDARY DUTIES AND RESPONSIBILITIES

• Coordinate billing error queries and reports.
• Coordinate with HISNs to assist patients to enroll in insurance plans if they are eligible.
• Assist program supervisor and manager with clinic data collection, health outcomes reporting, clinical audits, and evaluation.

Must have’s you’ll need to be successful:  

• Bachelor’s degree (BA or BS) from four-year college or university in community health, health administration, or related field preferred; or equivalent combination of education and experience.
• Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos.  Ability to present information in one-on-one and small group situations to internal and/or external clients. Comfort representing HealthPoint to schools and other community organizations
• Intermediate operating knowledge of computers. Intermediate level of Word and Outlook and beginner level of Excel required.

Proof of vaccination for COVID-19 is required, prior to start.  HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination.  If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
• If records do not show any data, please seek guidance from your provider for further assistance.
• If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage 
• Employee Assistance Program 
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays 
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match 
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance,  identity theft insurance, and pet insurance.  
• Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more 
• Development and Growth Opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.