Recipient Rights Advisor (non-union position) presso St. Clair County Community Mental Health Authority

Job Title:                                   Recipient Rights Advisor

Employment Designation:       Contracted (non-union)/Full-Time

Department:                              Administration/Office of Recipient Rights (ORR) 

St. Clair County Community Mental Health Authority (SCCCMHA) embraces an employment environment that promotes recovery and discovery with an integrated, person-centered approach to treatment that is trauma-informed and culturally competent. All employees of SCCCMHA are expected to support this employment environment.

The full-time Recipient Rights Advisor (RRA) is appointed by the SCCCMHA Chief Executive Officer. The RRA position is a non-union, part-time position. The RRA position requires a Bachelor’s Degree, at minimum. The RRA reports directly to the Recipient Rights Director (RRD).

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities with this position. This position receives supervision from the Recipient Rights Director.

ESSENTIAL JOB FUNCTIONS

An employee in this classification is required to perform some or all of the following duties; however, these do not include all of the tasks the employee is expected to perform:

• Complete administrative tasks
• Complete SCCCMHA and MDHHS-ORR required trainings
• Comply with all SCCCMHA policies/procedures
• Conduct Site Visits, in and out of county
• Consult with recipients, guardians, employees, contract agencies, LARA, and others
• Investigate Recipient Rights complaints
• On occasion, work other than regular business hours, as investigations and site visits warrant
• Process ORR background checks
• Protect the confidentiality of the individuals served by SCCCMHA
• Provide support to the Recipient Rights Director
• Provide trainings to SCCCMHA and contract agency employees
• Review Incident Reports and complete quarterly reports
• Treat individuals served by SCCCMHA with dignity and respect
• Use Microsoft Office, Windows 10/11, and an electronic health record

MINIMUM QUALIFICATIONS

An employee in this classification must possess the following minimum qualifications: 

Education/Licensure

• Bachelor’s Degree
• Valid driver’s license 

Behavioral Skills

• Ability to apply laws, rules, policies, procedures, guidelines, and written directives to obtain a fair outcome
• Ability to communicate effectively in written and verbal formats
• Ability to provide, exchange, or explain information that conveys an opinion or evaluation of the facts or analyses
• Ability to develop and/or maintain effective work relationships/communication with new, established, or non-receptive individuals/organizations through tact, diplomacy, and influence
• Ability to manage conflicts tactfully
• Ability to exercise discretion and flexibility in selecting an optimal solution to obtain a fair outcome
• Ability to use or exert influence in a work process
• Ability to be a work leader and advise others

 Work Experience

• Two (2) years’ work experience in behavioral health or a related field
• Two (2) years’ work experience with Microsoft Office 

Other

• Must have access to transportation
• Must have a cellular telephone
• Must complete MDHHS-ORR Basic Skills I and Basic Skills II trainings within three-months of hire

PREFERRED QUALIFICATIONS

An employee in this classification could possess the following: 

Education/Training

• Master’s degree or equivalent education
• MDHHS-ORR Basic Skills I and Basic Skills II Training Certificates 

Other

• Lived experience with behavioral health treatment/services
• Knowledge of CMH system and operations
• Demonstration of proficiency and experience working on an electronic health record system

PERSONAL DEMANDS:

Personal demands refer to the physical demands, such as awkward positions, heavy lifting, etc., and the mental demands, such as concentration, attention, perception, etc.    

While performing the duties of this job, the employee would expect light, occasional physical effort; normal workplace attention and perception required.  The employee must occasionally lift and/or move up to 25 pounds.   

WORK ENVIRONMENT: 

Work environment refers to the elements of work surroundings which tend to be disagreeable or to make the work more difficult.  These include, but are not limited to: dust, oil, fumes, water, heat, cold, vibrations, noise, dirt, etc.   

While performing the duties of this job, disagreeable elements are negligible.  Good light and ventilation; reasonable quiet.

DISCLAIMERS:

To perform this job successfully, an individual must be able to perform each essential function job duty satisfactorily.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Any offer of employment is contingent upon a criminal background check, reference checks, Recipient Rights check, DHHS Central Registry check (for direct-care candidates), and a five (5) panel drug screen. Potential candidates will be sent to Industrial Health Service for the drug screen at their own expense.  The candidate will be reimbursed the cost of the drug screen upon the Agency's receipt of negative test results.

This position is represented by AFSCME Local 3385.  Internal candidates are given first consideration. Standardized testing may be utilized during interview process.  Postings close at 11:59pm on the Applications Close Date.