IT Support Engineer L3 - Brussels - ASAP Start - Freelance / CDI bei act digital

Job Title: Workstation Engineer – Service (3rd Line Support)

Location: Brussels (Schaarbeek)

Telework: Hybrid – 2 days/week on-site presence required

Mission Overview:

Join a dynamic project within a leading European energy transmission group committed to building a sustainable, green, and reliable energy infrastructure. You’ll work alongside internal staff and contingent workers to support the digital backbone of this transformation.

Role Summary:

As a Back Office Client Team Member, you will:

• Provide 3rd line support for client-side applications and operating systems.
• Troubleshoot and resolve escalated issues from helpdesk and 2nd line support.
• Participate in scripting, packaging, and distribution of internally developed and commercial software on the Wintel platform.
• Collaborate with external vendors to resolve technical issues (e.g., licensing problems).

You’ll be part of a team of 10 professionals focused on delivering high-quality support and innovation.

Key Responsibilities:

• Analyze and resolve complex OS/application-level issues.
• Package and script software installations (silent/unattended setups).
• Maintain and distribute software using tools like SCCM.
• Document solutions and maintain technical records.
• Communicate effectively with internal teams and external partners.

Required Skills & Experience:

• Languages: Fluent in English and either French or Dutch. German is a plus.
• Experience: ~5 years in a similar role (10 years preferred).
• Technical Expertise:
  • Windows 10/11 in secure client/server environments
  • Microsoft Office and commonly used enterprise software
  • Client hardware (desktops, laptops, smartphones, printers)
  • Controlled software distribution (SCCM preferred)
  • Troubleshooting at OS and application level

Nice-to-Have Skills:

• Active Directory / Group Policies
• Microsoft WINPE, MDT, Windows AIK
• Intune experience
• Scripting: VBScript, DOS Batch, PowerShell
• Packaging tools and silent setup customization

Soft Skills:

• Professional and customer-oriented
• Strong communicator and team player
• Detail-oriented and self-critical
• Analytical problem solver
• Skilled in documentation

Additional Information:

• Work Authorization: Non-EU candidates must have a valid Belgian work and residence permit.
• Contracting Conditions: Local purchasing terms apply depending on the contracting entity. Flexibility in PO location (Belgium or Germany) must be maintained.

All your information will be kept confidential according to EEO guidelines.