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Closing Support Specialist

Location: Middletown, RI 

Department: Closing/Shipping/Funding

General Business Hours: M-F 9:00 a.m. – 5:00 p.m. 

Shift: 8 hours, M-F.

Managed by (Title): Closing Manager 

Compensation: Hourly

FLSA Status: Non-Exempt 

Last Updated: 10/23/2025

SUMMARY

Manage Broker Loan Document Retention, Assist Title Attorney Support and Re-Disclosure Desks, Assist Post-Closing

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED

Technical Knowledge, Years of Related Experience, Skills, Licenses, and Systems Experience

A. Experience: 1-2 years’ experience in mortgage lending required

B. Skills: Strong time management and organizational skills. Excellent problem solving and analytical skills.

Exceptional interpersonal skills.

C. Systems: Superiority general computer and analytical skills. Proficient Microsoft Office Suite (including Teams)

experience required, experience with Empower (Loan Origination System) or similar Loan Origination System

desired. Proficient in using the following portals: Wells Fargo, SAM.gov, HUD.gov (Limited Denial of Participation)

and Underwriter (CPL Verifications)

TRAINING REQUIRED

Participate in additional training on technology and procedures on an ongoing basis. Complete annual training as

required by company policy and law on an annual basis in a timely manner.

RESPONSIBILITIES

• Design and Maintain Broker Document Retention Process

• Establish and Maintain relationships with Wholesale Lenders

• Manage Title Attorney Support Tickets through Capacity

• Update Empower Setups

• Send re-disclosure reminders to Sales Teams as assigned by Title Attorney/Re-Disclosure Support Specialist

• Utilize Dyna within Empower to establish a record of changes of circumstance

• Establish and maintain relationship with Title/Settlement Agencies

• Establish and maintain relationships with internal departments

• Assist Post-Closing Team with Trailing Docs and Process Post-Close packages as volume demands

• Cover Post-Close roles during absences as needed

SPECIFIC ACTIVITIES

Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings, Team Calls & Training Events. Read

all newsletters and bulletins to remain current on corporate policies, procedures, and developments.

MEASUREMENTS OF SUCCESS

Ability to stay on top of deadlines and meet expectations

Maintain positive relationships with colleagues, customers and third parties

Ensure responsibilities are compliant with rules and regulations

WORK ENVIRONMENT AND DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: Office

Possible Work Hazards: Minimal

Physical Demands: Light

OTHER CONSIDERATIONS/DISCLAIMERS

Job Description Disclaimer:

This job description is a general description of essential job functions. It is not intended as an employment contract,

nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform

tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

ADA Compliance:

Embrace Home Loans is an Equal Opportunity and ADA compliant Employer, committed to diversity in the workplace.

Disclaimer for Connecticut Applicants:

The applicant is not required to disclose the existence of any erased criminal history record information, erased

criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a

family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or nolled, a

criminal charge for which the person has been found not guilty or a conviction for which the person received an

absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, and

Any person with erased criminal history record information shall be deemed to have never been arrested within the

meaning of the general statutes with respect to the proceedings so erased and may so swear under oath.

Work Location Information:

Embrace supports hybrid work where business needs allow, but is rebuilding a community that looks forward to

collaboration within an office setting. All remote work, if allowed, must be performed in a state in which Embrace is

registered to do business or presently open to payroll withholding, unemployment insurance as well as workers

compensation. Those states are as follows: Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana,

Massachusetts, Maryland, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio,

Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Even if remote work is permitted,

some presence in an office may be necessary based on needs, the nature of work, or in support of corporate sponsored

events designed to build community. If your position requires an MLO license, you must be employed within

commutable distance of an Embrace office (no home offices) and open to reporting to the office location when

required.