Director of Light Rail Transportation Field Operations bei Massachusetts Bay Transportation Authority
Massachusetts Bay Transportation Authority · Boston, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Boston
Position Duties
The Director of Light Rail Transportation - Field Operations will assume oversight of Light Rail Transportation Field Operations, including Green and Mattapan Lines. The Director will manage Light Rail Transportation Field Operations, including making all necessary decisions and adjustments to deliver safe and reliable service. This position will coordinate and work closely with the Director, Chief Transportation Officer, and Executive Director of Light Rail Operations. The Director will assist with developing and implementing strategies to continuously improve safety and service for all MBTA employees and riders. In addition, the Director will serve as a key logistical manager during all emergencies and occurrences throughout the Light Rail system.
Minimum Qualifications
- Responsible for the ongoing enhancements of the safety and performance of the Light Rail System, through oversight and direction of all operational activities.
- Work closely with the Executive Director, Chief Transportation Officer (CTO) of Light Rail, and Light Rail Director on the day-to-day oversight of the Light Rail System to ensure service levels meet established goals.
- Assist in the development of overall goals, priorities, and strategic initiatives for Light Rail regarding service delivery, safety, compliance, and budgeting to ensure the assigned rail line has the necessary staffing, resources, materials, and equipment to meet all established goals.
- Provide quality assurance reviews of line performance to ensure service is met and report any trends to the CTO of Light Rail.
- Directly supervise Superintendents, Field Supervisors, and Night Supervisors.
- Indirectly manage all Light Rail transportation, and associated personnel responsible for providing service on Green and Mattapan lines.
- Monitor and ensure the implementation of any needed mitigation plans to address areas of concern identified by KPI review or by the Superintendent or Supervisory staff during their course of duties.
- Work closely with counterparts in Engineering & Maintenance, Facilities, and Vehicle Maintenance to ensure support during emergencies, severe weather, and other service disruptions is available to minimize impact on service.
- Under the direction of the CTO and Executive Director, implement and monitor any mitigation plans intended to address areas of concern identified through KPI reviews.
- Participate in the investigation of service delivery failures and manage the implementation of corrective actions.
- Remain up-to-date and fulfill roles and responsibilities as related to the MBTA’s Safety Plan and ensure resources are available to all staff, informing them of their roles and responsibilities in the Safety Plan.
- Manage and conduct investigations into any service or safety issues and implement corrective actions.
- Participate and coordinate the recruitment, selection, hiring, and staffing of employees within Light Rail Transportation.
- Ensure the department’s compliance with Authority policies and procedures, including compliance with all applicable safety standards, discipline processes, and mandated training.
- Assume the role of the CTO as needed during vacations and other absences or to represent the CTO at meetings, hearings, and presentations when the CTO is not available.
- Ensure all inventory, equipment, facilities, and materials under their control are protected and maintained and stored in a safe operating condition.
- Establish and maintain sound union/management relations while upholding the rights and interests of management and adhering to collective bargaining agreements.
- Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.
- Respond, directly or through others, and/or report to work for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week. Drive a company or personal vehicle to visit work sites and to assist at emergencies, service disruptions, and/or other events as needed
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Drive a company or personal vehicle to visit work sites and to assist at emergencies, service disruptions, and/or other events as needed.
- Assist in the management of the workforce by ensuring fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, harassment, and Anti-Retaliation policies.
- Perform all other duties and projects that may be assigned.
Supervision
- Will directly supervise Superintendent(s), and indirectly supervise all Field and Night Supervisors, and other personnel, and all employees assigned to Light Rail Transportation.
Other Qualifications
- A bachelor’s degree from an accredited institution.
- Seven (7) years of experience in Transportation Operations.
- Five (5) years of experience in a supervisory, manager, and/or leadership role.
- Experience at the Deputy Division Chief or Superintendent level.
- Effective organizational, analytical, confidentiality, quantitative, writing, multi-tasking, and time management skills.
- Experience using MS Office, PowerPoint, and Graphic applications.
- Demonstrated ability to communicate and present effectively to a diverse group of stakeholders and customers.
- Possession of a valid driver’s license without infractions in accordance with MBTA policy.
- Have the ability to work any and all shifts and/or locations assigned or directed.
- Be available to work twenty-four (24) hours per day, seven (7) days per week, 365 days per year.
- Have the ability to supervise and work effectively with a diverse workforce.
