- Junior
This role is based remotely but will require 2 days per month travel to our Leeds office to meet with the team.
- Perform all billing activities across all Nasstar Group legal entities, principally being responsible for creating timely and accurate customer bills.
- Preparation of invoice runs including reviewing pending accounts and allocation of customers to periodic billing routines.
- Resolve billing queries in a timely manner to enable speedy payment of invoices.
- Partake in revenue assurance activities to maximise profit to the Business and reduce revenue leakage.
- Continually appraise working practices and aim for improvements by increasing efficiency and effectiveness with no detrimental effect to accuracy and timeliness of reporting.
What does Success look like:
Accuracy: leads to less billing errors, confidence in revenue numbers, less credits raised and stable revenue numbers for budgeting & forecasting.
Accuracy: leads to less billing errors, confidence in revenue numbers, less credits raised and stable revenue numbers for budgeting & forecasting.
Customer Focused: always keep thinking about the customer throughout the process, accurate bills, timely dispute resolution and maintaining a good relationship benefits the Business.
Commercial awareness: understand the impact to the Business of billing incorrectly and delays in resolving issues, leading to cashflow reduction and loss of revenue.
Key Responsibilities
- Review orders, verify and extract relevant billing information from contracts and notes and update billing system as appropriate to bill the customer accurately.
- Ensure all invoices issued are accurate, investigate and correct all billing exceptions.
- Maintain the billing system customer data to ensure timely and accurate billing, including liaison with customer take on teams to ensure accounts are properly set up on appropriate billing systems.
- Execute routine bill runs.
- Prepare supporting information and analysis to execute manual and complex billing activities.
- Ensure unallocated calls file is monitored and kept up to date, update MAVRAT Portal with new numbers or ceases.
- Review project milestones to identify invoicing due dates.
- Review service schedules and contracts to ensure invoicing takes place in line with contracts and support schedules.
- Create credit notes.
- Liaise with Customer Services and Collections Teams to resolve complex billing queries that they are unable to resolve.
- Deal with queries from internal and external customers regarding billing within an agreed SLA.
- Keep Billing Manager updated to process issues and escalated customer issues.
- Compliance with all security, safety, health & environmental responsibilities and requirements as detailed in the company’s security, health, safety and environmental policies.
Skills, Knowledge and Expertise
- Relevant billing experience, preferably in a telco environment
- Knowledge of financial systems
- Excel skills
- Microsoft Office
- Attention to detail and accuracy
- Customer focused
- Excellent verbal and non-verbal communication skills
Benefits
- 25 days’ holiday (excluding bank holidays) + Your Birthday Off
- Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
- Virtual working – we practice what we preach and empower our people to work remotely
- Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
- 4x annual salary life assurance
- Health cash plan
- Retail discounts and other perks from major brands
