Customer Care Representative bei Eppendorf

Your challenges

• Accurately enter and process customer purchase orders received via email, portal, EDI, or phone into ERP systems (e.g., SAP, Oracle). 

• Coordinate with logistics and supply chain teams to resolve shipping issues, delays, or product availability concerns. 

• Serve as the first point of contact for customer inquiries and requests, providing high-quality service via phone, email, and future omnichannel communication paths. 

• Collaborate cross-functionally with teams including Technical Support, Quality Assurance, Finance, and Logistics to address customer concerns and follow through until resolution. 

• Initiate and manage returns (RMAs), credit requests, and replacements in accordance with company policies. 

• Provide general information about product features, catalog availability, lead times, regulatory documentation (e.g., Certificates of Analysis, Safety Data Sheets), and usage guidance. 

• Document all customer interactions and service requests in the CRM platform, ensuring complete and accurate records. 

• regular follow-ups to ensure issues are resolved within required timelines. 

• Follow standard operating procedures (SOPs), work instructions, and customer service guidelines. 

Your expertise

• Bachelor’s degree (B.A.) from a four-year college or university preferred; and 2–5 years in a customer-facing or sales operations role. A combination of education and experience is acceptable.

• Familiarity with CRM, ERP and quoting tools preferred. 

• Ability to multi-task, prioritize, and respond quickly in a fast-paced, high-impact environment. 

Your benefits at Eppendorf

• Compensation: $22-$24/hr

• Bonus eligibility

• Competitive total rewards package including health, financial, and education benefits

• Contribute to improving the human living condition

• Direct impact on business