Manager, Hotels_Banning House Lodge bei Visit Catalina Island

Find Your Future in Paradise! 

Catalina Island Company welcomes all guests and visitors to our very special island.  Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis.

We seek individuals like YOU to create the finest personal service and extraordinary experiences for our guests.  

WHY CATALINA ISLAND COMPANY?

The Catalina Island Company offer more than just a workplace – it is a destination for service, adventure and inspiration!

In 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a "playground for all" on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cub’s, building the Catalina Country Club to house the team’s lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the world’s largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywood's elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the island's west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort.

We are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests.  Join a team that is as vibrant, dynamic, and unique as the island itself!

JOB SUMMARY
The Front Desk Hotel Manager oversees all daily operation of the front desk to ensure exceptional guest experiences, smooth check-in/out processes, efficient operations, and efficient coordination between departments.  This role includes managing staff, maintaining standards and ensuring compliance with company policies and hospitality standards. 

JOB RESPONSIBILITIES
Job duties include, although are not limited to:

• Supervise and support front desk staff, including hiring, training, scheduling, and performance management.

• Ensure a welcoming and professional environment for all guests.

• Manage the daily operations of guest check-in/check-out, reservations, room assignments, and billing procedures.

• Handle guest complaints, requests, and inquiries promptly and professionally.

• Maintain accurate records of occupancy, reservations, and financial transactions.

• Supervise in food and beverage service, ensuring guests receive attentive and professional hospitality.  Ensure all food and health regulations complies. 

• Work closely with housekeeping, maintenance, and other departments to ensure smooth operations and timely room readiness.

• Monitor and ensure compliance with hotel policies, safety standards, and brand expectations.

• Review daily reports (occupancy, revenue, arrivals/departures) and assist with forecasting and staffing decisions.

• Plan budget management and cost control measures.

• Develop and implement strategies to improve guest satisfaction scores and front desk efficiency.

• Ensure consistent communication and teamwork among all front desk and guest services staff.

• Other duties as assigned

REQUIRED QUALIFICATIONS

• 5 years of experience in front desk or guest services.

• 3-5 years of experience in supervisory or management.

• Exceptional customer focused mindset with passion for delivering high quality service

• Excellent verbal, written and interpersonal communication.

• Ability to make timely and independent judgement decisions while working in a fast-paced and results driven environment.

• Ability to assess issues, make quick decisions, implement solutions and influence change.

• Ability to develop partnerships and collaborate with other departments.

• Strong attention to detail and accuracy skills.

• Strong organizational, multi-tasking, and prioritizing skills.

• Ability to leverage problem solving and advanced judgment skills to make decisions in situations where there are no established procedures.   

• Strong leadership management skills with demonstrated ability to prioritize work, meet deadlines, achieve goals, work under pressure, and independently handle complex tasks.   

• Excellent problem solving and decision-making abilities.

• Ability to learn hotel property systems – Opera.

• Advanced in Microsoft Office Suite.

• California Food Handlers Certificate (completion at time of hire)

• RBS (Responsible Beverage Service) Certificate  (completion at time of hire)

PREFERRED QUALIFICATIONS

• Bachelor's degree in Hospitality Management, Business Administration or related field preferred.

DETAILS
Position Type:   Full Time

HOUSING

The Catalina Island Company offers shared housing as an option for eligible employees at a subsidized rate.  Employees are responsible for paying a portion of the housing cost, typically deducted through payroll.

PAY TRANPARENCY
The pay scale for this position ranges between $68,000 to $75,000 annually depending on work experience.  The pay scale is the base salary, exclusive of incentive pay.    

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by air conditioning systems. Must be comfortable and able to stand for up to 6-8 hours per day.  Must be able to lift up to 20 lbs. occasionally.  Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.  Talking and hearing occur continuously in the process of communicating with guests, management and team. 

SCHEDULE

This position requires a flexible schedule with shifts that consist of a rotating schedule of weekday and weekends shifts, including day, night, and holiday work hours.

LIFE ON CATALINA ISLAND

• A fast paced, exciting work environment with upward mobility and growth opportunities.

• Meet and engage with people from all over the country and world!
  

COMPANY PERKS

• Employee discounts and perks – restaurant, hotels and activities. 

• Beautiful island views and a summer of adventure!

BEING YOU AT CATALINA ISLAND COMPANY:
We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

We welcome applications with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process.