Consumer Banking Operations Manager bei Ghr

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth.  This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.  Join us!

Job Description:

This role is responsible for driving and nurturing an environment of operational excellence and continuous process improvement. Owns execution of operational processes, measures and analyzes process performance, monitors and strengthens controls to reduce risk. Make recommendations on improvements and processes in partnership with process owners and enterprise resources. Trusted advisor to Region leadership team in driving the strategy, managing day to day operational performance and reducing variability. Focused on risk and controls inspection, supervision and oversight, including direct management of a team.  Serves as primary risk leader in region.

Responsibilities:

• Partners daily with financial center teammates to deliver the full suite of advice to help every client navigate their unique life priorities, stressing operational excellence and risk mitigation.
• Direct management and development responsibilities for Operations Analysts, including field visits, managing task schedule, action planning, monitoring trends and minimizing variability.
• Educate and upskill Market Leader risk and control knowledge and skill, including field visits, overrides, approvals and operational escalations.
• Analyze and address data from various sources to drive operational excellence and risk mitigation.
• Drives a culture of identify, escalate and debate, including expediting the handling of escalations in the areas of fraud, scam prevention and client dissatisfaction.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company inclusion goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating teamwork.

Required Qualifications:

• 5+ years of people management experience
• Experience managing large geography
• Up to 60% travel required
• Proactively builds trusted relationships with key partners/clients
• Ability to be a change agent and work in a fast-paced environment
• Assess and learn partner’s business, priorities, and challenges followed by execution
• Ability to attract, recruit and retain an effective operations team
• Exercises good judgment and experience to make timely and effective decisions
• Communicates effectively at all levels
• Communicates strategic business plans and tactical goals to team members
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Collaborates effectively to build and nurture strong relationships in a matrix environment.
• Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
• Proficiency in computer skills and professional programs (for example, Microsoft Office)

Skills:

• Undergraduate degree
• Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded
• Experience with risk mitigation, operational excellence and process management