- Professional
About the Company
Our client is transforming how small businesses handle customer calls through an AI-powered voice system that works out of the box. Their platform answers calls 24/7, books appointments, and handles customer requests automatically, no coding or complex setup required. Founded by experienced entrepreneurs with deep expertise in AI and business operations, the company has built a solution that captures revenue businesses were leaving on the table, with over 1,000 customers already seeing results. As they scale across restaurants, dental practices, HVAC companies, cleaning services, and call centers, they're building a category-defining product in a massive, underserved market.
The Mission
Our client is on a mission to make enterprise-grade AI accessible to every small business owner, enabling them to capture every customer, reduce manual work, and unlock significant new revenue without complexity or friction. Their goal is straightforward: give every business the power to operate like a large enterprise, even if they're a solo operator or small team.
The Opportunity
As an Account Manager (Customer Expansion), you will work directly with business owners to help them use more of the solutions they've already purchased. You’ll identify new ways they can expand, present straightforward growth plans, and support them from analysis to implementation. The impact of your work will be clear, and you will report directly to the Expansion Team Lead.
What You'll Do
Systematically research customer accounts to uncover and execute expansion opportunities
Analyze customer usage patterns and performance indicators using ASR reports and internal analytics tools
Develop tailored expansion strategies for each client, aligning with their specific business needs
Build strong relationships with decision-makers to become a trusted advisor for AI deployment expansion
Drive upsell initiatives, propose new platform features, and help clients scale AI usage
Achieve and exceed monthly expansion revenue quotas starting at $2.5K, with significant growth potential
Conduct regular business reviews, present ROI-driven value propositions, and highlight untapped opportunities
Collaborate with internal teams to ensure seamless expansion and customer health
Maintain accurate CRM records and help refine expansion processes and best practices
Coordinate transitions with Partner Success Managers and support new AI feature implementations
What You Bring
3+ years in account management, customer success, or sales with a proven post-sale track record
Demonstrated success in upselling and expanding revenue within existing customer accounts
Strong analytical skills to interpret customer data, usage metrics, and identify performance opportunities
Strong process orientation and adaptability to customer-specific scenarios
Excellent communication skills and confidence in building relationships with executive stakeholders
Proficiency with CRM and customer success/sales tools
Demonstrated ability to adapt swiftly to a dynamic, fast-changing environment with changing product capabilities
Bonus: Background in SaaS, AI, or technology platforms
Key Attributes to Success
Independent decision-maker who listens to partners and acts on their feedback
Strong analytical skills and process-oriented mindset
Growth optimizer with a clear record of achieving targets
Enthusiasm for startups and new developments in AI
Why Join?
Compensation: Base $83,000–$125,000, OTE $124,000-$187,000
Remote-first flexibility across the US, work ET hours on your terms
High autonomy and the chance to directly influence product and process development
Learn from leaders at the forefront of AI/SaaS and accelerate your personal growth
Be part of a lean team where impact matters more than politics and real work gets recognized
The company was founded by proven entrepreneurs with a track record of building successful, globally-adopted technology solutions
Help democratize AI technology for millions of small and mid-sized businesses worldwide who are traditionally underserved by advanced technology
Interviewing Process
HR Screening
Level 1: 60-min video interview with the Hiring Manager
Level 2: 60-min interview with one of the founders
Reference and Background Checks: conducted by the client
Job Offer: provided to the selected candidate
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
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